Customer Service Assistant

Job Type:
Job Sector:
Customer Service
South East
£8.27 to £8.77 per hour
Salary Description:
£8.27 - £8.77 Per Hour
Job Ref:

Are you looking for a fulfilling role whereby you can make a difference to someone else's travel experience? Do you like helping people? Are you a natural people person?

Wilson James are recruiting multiple Customer Care/Customer Service Assistants for permanent roles based at Gatwick Airport. You will be responsible for providing assistance to customers who requested additional assistance throughout the Airport.

Wilson James is a leading security, construction logistics and business services provider with more than 3,000 employees. With in-depth sector and service expertise we deliver solutions to clients operating across the Aviation, Construction, Corporate, Events, Energy, Manufacturing and Maritime industries.

Customer Service Assistant Benefits: Annual leave entitlement, auto enrolment pension scheme, death in service benefit

We have a variety of hours available for this role including full time earlies and late shifts, nights only and part time earlies only

We are especially interested in candidates that have a background in care. This is also a great opportunity for applicants that feel they have the required customer service skills and have the desire to work in this environment.

Customer Service Assistant Responsibilities:

- Meeting and greeting customers within the designated areas of the airport, communicating to reassure them of their travel plans.
- Transporting customers to and from different areas as required, using manual wheelchairs or electric buggies.
- Recognising customers that have non-physical additional needs. Providing assistance and comfort to ensure their experience is memorable.
- Assessing your customer needs through effective communication and performing your duties with an accurate eye for detail and responding accordingly.
- Using IT handsets and radios to update movement control.

Customer Service Assistant Skill/Experience:

- Full driving license
- Excellent communication skills with an empathic nature
- Self-motivated and reliable with a conscientious approach to the Safety and Security aspects of your role and others around you.
- Must be able to lift passengers in accordance with manual handling guidelines (Full training will be provided)
- Demonstrate the ability to think and act quickly in emergencies or under pressure;
- Able to deal calmly and confidently with all demands from the public.
- An understanding of the principles of equality and diversity in relation to customers' needs.
- You must be able to speak and read English language fluently to adhere to company notices, staff briefings and individual instructions provided to you, which will affect your working duties.

If you feel you have the passion and commitment to excel in the role of Customer Service Assistant, we'd love to hear from you. Click APPLY!

The closing date for applications for this role is: Thursday 9th August

If you would like to read Wilson James Applicant privacy notice this can be found on the Wilson James Website under privacy and cookie polices in the bottom left corner of the home page.

The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.

Contact Details:
Tel: 02392856811
Contact: Holly Willis

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