Assistant Branch Operations Manager - Gateshead

Job Type:
Job Sector:
North East
£20,000 to £30,000 per annum
Salary Description:
£20000 - £30000 Per Annum
Additional Resources
Job Ref:

Assistant Branch Operations Manager - Gateshead

OTE Circa £30,000 including bonus

The company:

Our client is a leader in the field of HGV Trailers and operates from more than 70 locations across the UK and Europe.
They invest heavily in new modern technology and training of their people, so it offers the ideal environment to improve your skills and develop your technical knowledge.
They believe in investing in their people and promoting from within, and so provide a perfect environment where you can develop and progress your career.

The Role:

The successful Assistant Branch Operations Manager will join a leading provider of HGV Trailer Services to the logistics industry.
You will raise Work Orders, ensure accurate coding, check maintenance history, validate & authorize additional work.
You will control costs, accurately follow up rebilling, manage parts and offer world class customer service.
You will deal with HGV Trailer Reservations, send jobs to mechanics, plan the mobile service mechanics workload and schedule, be responsible for tyre management, and follow up on Customer Insurance related tasks.
You will promptly follow up on customer requests and manage customer related calls - both inbound and outbound.
You will schedule services, update business applications and obtain the required paperwork while dealing with contract maintenance and advising customers on MOTs and services.
You will have great leadership skills, attend team meetings & proactively participate.
You will actively seek productivity and process improvements.
You should have a minimum of 2 years of relevant working experience in an administrative role, good IT skills and be able to work under pressure.
You will have great communications skills, good customer service skills, be able to manage your time effectively and be able to negotiate.

Requirements for Assistant Branch Operations Manager: 2 years` experience in admin, logistics or transport background an advantage,

Key Skills: customer service, admin, organised

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

Contact Details:
Additional Resources
Tel: 0845 450 6635
Contact: Richard

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