Technical Operations Manager

Job Type:
Permanent
Job Sector:
Construction
Region:
North West
Location:
Preston
Salary:
£35,000 to £40,000 per annum
Posted:
17/07/2018
Recruiter:
MET Recruitment London Ltd
Job Ref:
TOCT170718

This role incorporates the role of the Lab Manager.

The objective of the Technical Operations Manager is to support the Business Manager in delivery of the mid- term strategy through management of the day to day operational activities of a test, laboratory and site environment. Manage the provision of technical expertise and conformity with QA standards, whilst delivering an efficient and first-class quality service to customers

As a Technical Operations Manager your main duties will be:

* Managing the testing laboratories with responsibility for health and safety, technical quality and delivering growth
* Managing a growing team, providing strong communication skills to promote a positive culture and working environment (Day to day line management)
* Ensuring continued conformity with the requirements contained in ISO 9001 (BSI) and ISO 17025 (UKAS) through the procedures defined within the quality manual
* Planning, organising and executing internal audits in line with the Quality Management System and in accordance with the yearly schedule, including the follow up and close out of nonconformance actions
* Contributing to the company best practice and continuous improvement culture, devising new processes and optimizing existing processes to drive quality and business improvements
* Working closely with other business sites, departments and colleagues ensuring a consistent approach to business processes across the organisation
* Managing test programmes, including technical reviews ensuring customers are kept informed of instrument or project performance
* Maintaining high levels of customer satisfaction, including the investigation and resolution of customer complaints
* Scheduling workflow and resources to deliver on customer expectations, ensuring an efficient and effective service
* Managing the generation of quotations, proposals, reports, certificates and invoicing
* Authorising certificates and producing technical reports
* Reporting on monthly performance measured against budgetary targets
* Providing technical expertise during on and off-site visits meetings, events and exhibitions as and when required
* Conducting regular checks of hire and sales stock, including the smooth running of the despatch and returns process
* Purchasing of on-site materials and consumables in line with budgetary controls

The successful candidate:

* Degree in mechanical engineering, related subject or relevant experience
* Practical knowledge of an instrumentation, test and calibration environment
* Quality systems experience to ISO 9001 and ISO 17025 ideally in the technical management of a department related to a sector within the construction industry
* Experience in working to quality standards, ideally in the measurement of pressure, temperature andvolume flow
* Approved UKAS signatory
* Knowledge of uncertainty budgets
* People management experience
* Knowledge of internal auditing procedures and techniques
* IT literate
* Practical understanding of Health and Safety procedures
* Results focussed, demonstrated through a track record of performance improvement
* Flexible and pragmatic approach
* Exceptional communication skills
* Embrace responsibility and accountability
* Excellent organisational and problem-solving skills
* High personal standards with a ‘can do’ way of working

Contact Details:
MET Recruitment London Ltd
Tel: 03333 449100
Contact: Chris Tysall
Email:

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