Time & Attendance Advisor

Job Type:
Job Sector:
Admin, Secretarial, Customer Service
North West
£10.88 to £10.88 per hour
Job Ref:

Job Description:

Manage queries within a busy customer-facing environment. This will involve dealing with queries from both individuals and different Business Units, which vary in complexity; from processing absences and overtime, to investigating pay queries and shift payments.

* Seeking to exceed Customers’ needs where possible by going above and beyond to find the best solution to their enquiry and leaving your customer feeling happy, confident and having had it fixed first time
* Providing accurate and timely information to customers in a professional way, this could be face to face, by email, over the telephone or via conference call
* Adhering to established standards and processes ensuring that account adjustments fall in line with policy
* Delivering on your assigned workload to ensure that personal and team targets are met. Working in a collaborative and supportive manner
* Assisting in the ongoing review, development and implementation of changes to working procedures through a continuous improvement culture
* Focusing on governance to improve service assurance, financial controls and reduction of risk


* Customer Service background
* Proficient user of IT, to include but not limited to, creating mail merges in Outlook, presenting information in PowerPoint, creating formulas, pivot tables and VLOOKUPs in Excel
* Use of bespoke IT applications including query management tools such as ServiceNow, How2 and SharePoint
* Knowledge of the Open Options application or other time and attendance systems would be advantageous

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.

Contact Details:
Tel: 01489 898 277
Contact: Leah Holden

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