Service Desk Engineer - 1st Line Support / Helpdes

Job Type:
Job Sector:
North West
£16,000 to £21,000 per annum
Salary Description:
£16000 - £21000 Per Annum DOE
Guru Careers
Job Ref:

Service Desk Engineer / 1st Line Support Advisor

A Service Desk Engineer / 1st Line Support Advisor is needed to join a leading technology service business based in Cheshire. Expect an exciting role with enormous room for progression supporting clients, remotely and onsite.

Since 2004, this ambitious company has achieved an enviable reputation for delivering a wide range of managed business technology services and solutions to single and multi-site businesses across the UK. They are now seeking an experienced Service Desk Engineer / 1st Line Support Advisor to join their talented team.

Joining as the Service Desk Engineer / 1st Line Support Advisor you will be responsible for triaging and resolving issues which come into the Service Desk by email, manual entry or direct customer input. Whether you are resolving customer issues, delivering customer requests; producing documentation or providing on-site support you will deliver exceptional customer service at all times.

To qualify- � We are looking for an enthusiastic, technical-minded individual with prior experience in a service desk who is looking to take the next step as a Service Desk Engineer / First Line Support Advisor / Helpdesk Engineer / 1st Line Support Technician role within a Managed Service Provider (MSP). In more detail your CV should highlight:

- Experience within a service desk or IT helpdesk environment;
- Possession of technical knowledge and troubleshooting abilities;
- Any experience or exposure to any of the following: Office365, Active Directory and Exchange Servers or Virtualisation systems (i.e. VMware &Hyper V);
- The ability to think logically to diagnose issues and put resolutions in place;
- Good interpersonal skills in particular telephony skills, active listening and customer care;
- Excellent communication skills both verbal and written;
- The ability to multi-task and adapt to change;
- You are motivated to learn and improve your technical skills and knowledge;
- The ability to work well in a team.

A full UK Drivers Licence is also required for the role.

This opportunity presents a great place to work. If you are looking to progress your career with a company where you can make a real contribution, learn new things and have fun, we would love to hear from you.

Contact Details:
Guru Careers
Tel: 0845 051 0851
Contact: Guru Careers

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