ER Helpdesk Advisor

Job Type:
Job Sector:
Food, Beverage
West Midlands
Luton, Bedfordshire
Salary Description:
Stonegate Pub Company
Job Ref:

This is a newly created opportunity within the HR team.

To provide full HR/ER administrative support for ER Managers and Operations seeking the following skills:

Employee Relations experience

Good experience of Microsoft Office and excel

Role Profile

Provide an efficient first line phone support service to the business, acting as point of contact for all HR/ER advice, using own initiative to resolve issues, escalating to the ERM as and when required.
Monitor and respond to all ER queries in the HR Support Inbox using own initiative to resolve, escalating to the ERM as and when required.
Accurately recording and reporting on issues that are raised.
Assist with management of long term sickness within the business by referring employees to occupational health in line with the absence management policy.
Provide administrative support to ER Managers in organising meetings, sending invites, arranging hearings, preparing packs.
Take notes at investigation, disciplinary and grievance meetings as required.
Assisting in ER Training.
Adhoc project involvement.

Person Specification

Be able to use appropriate and effective communication methods with all areas of the business.
Deliver consistently high quality service and excellence at all times.
Knowledgeable in company procedures.
Be proactive and able to manage own workload.
Highly organised with the ability to adapt to changing work priorities.
Prioritisation skills and the ability to escalate matters as appropriate.
Ability to build working relationships at all levels, being approachable and trusted as the go-to person before small issues become big problems.
Curiousity and the ability to get to the core of the issue.
Ability to remain calm and demonstrate a sense of perspective.
Ability to be assertive without being aggressive.
Ability to be flexible in regards to hours of work and travel to all parts of the country cost effectively.

Contact Details:
Stonegate Pub Company
Tel: 0845 126 2944
Contact: Pauline Chidgey

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