Customer Liaison

Job Type:
Job Sector:
Food, Beverage
£9.44 to £9.44 per hour
Salary Description:
Up to £9.44 per hour
Compass Group
Job Ref:

We are seeking to appoint an experienced Customer Liaison to join our exciting team. 

About the team:

The Customer Liaison team manages the SWS floors, ensuring that all areas are set up to agreed standards that meet the customer needs. The environment is run under a set of workplace etiquettes agreed by those based on the floors and supports and educates all users.
Main responsibilitiesCustomer Liaison will be responsible for the welcome factor to employees based at Lansdowne Gate and be knowledgeable of the workplace principles with a full understanding of the facility to offer to the customers by undertaking a comprehensive range of front of house duties including but not limited to:

Ambassador for the working environment
Educate and enforce the etiquettes
One stop shop service for customers in relation to all office services
Keep floors stocked and tidy
Manage and maintain workplace signage
Customer interaction – support, feedback gathering, understanding future requirements
Providing training on audio visual equipment and facilities to customers
Monitoring utilisation and provide reports and recommendations based on results
Locker and cabinet allocation and management
Meeting room management to include; set up and break down, cable management, audio visual support and light cleaning duties
Liaise with helpdesk/AV provider to rectify faults
Floor management to include; enforcing the clear desk policy, replenishing stock, report/fix faults when required, wires and cabling, cleanliness, furniture and set up, reporting H&S issues
Mail services to include collections, deliveries, special delivery, courier delivery and mail merges
Manage any mail room machinery or supplies, informing the Soft Services Manager of faults and liaising with provider’s equipment does not fail and cause gaps in service
Multifunctional device paper and toner refills and first line fix
Support with mail services onsite when required
Event coordination and set up
Deal with furniture changes, requests and issues in conjunction with Soft Services Manager and Provider
Snagging and fault reporting. Manage site task tracker to ensure accurate record of site issues actions, changes and improvements from time raised to completion
Responding to and completing helpdesk requests
Work as part of the Front of House Team to provide support and cover in all areas, including Reception, Janitorial, Hospitality, Event planning and support
To maintain a high standard of customer care
To safely manage all daily activities
All in line with safe working practices and the Service Level Agreements
To work effectively and adhere to all company and local procedures and instructions

Ideal candidate
Is passionate about delivering excellent customer service and support services to our clients and customers
Acts with honesty and integrity
Creative and experimental in order to introduce new ideas to prospective clients
Exceptional interpersonal skills both in person and by phone, with high professionalism and excellent written and spoken English
High expectations for quality and an eye for detail
High standard of personal presentation
Ability to manage multiple projects and work assignments
Ability to accomplish projects with little supervision
Takes the opportunity to continuously learn and grow
Good communication skills in order to be able to liaise with a wide range of stakeholders, management team members, colleagues and customers within your work environment
Able to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety
Ability to work under pressure whilst maintaining a positive attitude
Good personal time management skills
Good IT skills, with knowledge of Microsoft Office Suite
Flexible approach to working hours and environment

About the company14forty, part of Compass Group UK & Ireland, is a leading provider of food and support services in the business and industry sector. We offer high quality integrated facilities management (IFM) solutions to clients looking for a single provider. Organisations who rely on the performance of their people for their competitive edge, our integrated services provide the best customer experience and deliver value. In a rapidly changing world, we help our clients stay agile and one step ahead; our experts deliver great service in safe environments every day.

Built on the fact that there are 1440 precious minutes in every day, 14forty aims to maximise the productivity of each of these for its clients.

Contact Details:
Compass Group
Tel: 0121 457 5000
Contact: Tori Matthews

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