Customer Liaison Officer - London

Job Type:
Job Sector:
Customer Service
£11.50 to £12.50 per hour
Salary Description:
Up to £12.50
Compass Group
Job Ref:

Compass Group have an exciting opportunity for a Customer Liaison Officer to join our company supporting the on-site managers with service delivery for our prestige client. We are looking for an outstanding individual to support with dealing with customer queries. It is vital that the candidate is has a passion for Customer Service with high professional attitude to deliver excellence to all stakeholders.
Package descriptionLocation: Central London

Rate of pay: Up to £12.50

Fixed Term Contract – 3 Months
Main responsibilities
Administer and resolve any queries and log all jobs through the relevant internal systems and monitor the calls accordingly
Act as a key point of contact with for all customers and Compass-Group mangers to ensure timely resolution
Walking the building floors to ensure all floors are kept clean and tidy
Organising work load and supporting colleagues with daily tasks
To actively gain customer feedback, passing information gained to your line manager
Responding quickly to customer issues and feedback
Ambassador for Workplace environment
Providing training on audio visual equipment and facilities to customers
Mail services and courier deliveries
Meeting room management to include; set up and break down, cable management, audio visual support and light cleaning duties
Floor management to include; enforcing the clear desk policy, replenishing stock, report/fix faults when required, wires and cabling, cleanliness, furniture and set up, reporting H&S issues
To maintain a high standard of customer care
All in line with safe working practices and the Service Level Agreements
To work effectively and adhere to all company and local procedures and instructions

Ideal candidate
Excellent communicating skills
Strong IT skills
Confident with the ability to speak to all colleagues
Having the attention to detail
Truly focused on delivering exceptional

About the companyCompass Group UK and Ireland is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services in our clients' premises. The company operates across the core sectors of Business & Industry, Defence, Offshore & Remote Site, Healthcare, Education, Sports & Leisure and Vending with an established brand portfolio.

Contact Details:
Compass Group
Tel: 0121 457 5000
Contact: Hollie Price

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