Application Support Analyst

Job Type:
Permanent
Job Sector:
IT
Region:
North West
Location:
Lancashire, Fylde Coast, Blackpool, Lytham, Preston, Blackburn, Leyland
Salary:
£22,000 to £25,000 per annum
Salary Description:
£22K to £25K + excellent bens
Posted:
30/08/2018
Recruiter:
Actis Recruitment
Job Ref:
56954/4

Software Support Analyst – to £25k (£27k*) - based near Preston & Blackpool –This highly successful and expanding Leisure organisation is seeking to recruit an experienced Support Analyst to join a small team in a varied role providing 1st & 2nd line support on a range of Hospitality applications, inc EPOS and Hotel & Leisure Management booking systems across a large site.

PERSON SKILLS

Experience of hands on & remote Software Support:

• Experience of supporting and/or configuring Hospitality systems, EPOS, PMS etc
• Strong Analysis skills - ability to question requests and suggest alternatives
• Good communicator able to liaise directly with users, helpful attitude, flexible, pro-active, with excellent troubleshooting skills, good documentation skills
• Educated to A level standard, ideally holding Microsoft certification, or possibly ITIL
• Some knowledge of Desktop & Telephony would be preferred
• Experience of having worked in a Hospitality / Leisure / Catering business beneficial.

THE ROLE

Working in a team environment the Application Support Analyst will provide hands on and remote support to users of various Hospitality & Leisure packages in strategic and reactive situations. The software is a range of EPOS and PMS systems inc Zonal Aztec, izone, liveRes, Rezlynx, Gladstone MRM & Premier Software.

• You will also be expected to liaise with the Marketing department with regard to technical requirements for all marketing campaigns
• Assist in production of technical specifications / requirements for all software packages across the organisation
• Schedule & implement software upgrades
• Assist in design / development of business processes relating to software
• Maintenance & support of Telephony
• Provide support to IT team on projects and infrastructure as required.

Hours of work are 9-5 and you will be expected to work 1 Saturday in 4.

This is an exciting career opportunity to join a well established and expanding company who hold many awards inc Investors in People, and who can offer an excellent working environment and benefits package. Salary £22,000 to £25,000 *Our client may pay more than the stated range dependant on experience.
Based Fylde coast commutable from Blackpool. Preston, Blackburn.

£22 - £25,000 +excellent benefits package

Contact Details:
Actis Recruitment
Tel: 0161 247 8660
Contact: Ian Shaw
Email:

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