Account Manager

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Job Sector:
Salary Description:
Market related
Crunchposter Limited
Job Ref:

Account Manager (Office Based)
Salary: Competitive
Benefits: Pension Scheme, BUPA Medical Insurance
Tiptree, Essex

Alexander Cleghorn is based in Tiptree, Essex and was established in 1958. We offer a dedicated DIY and Shelving service supplying a range of Melamine and Veneered panels. Furniture components are manufactured on our state of the art machinery which occupies several well-constructed factories on our sixteen acre site.

We are currently looking to recruit an experienced Account Manager to join our Sales Department in Tiptree, Essex.

The Role

As our Account Manager, you will be managing different client accounts and fulfilling daily tasks required to ensure an efficient service to our customers. The Account Manager will ensure the customer receives a good quality product as specified within agreed pricing structures.

You will be expected to:

* Acting as key point of contact for all matters specific to your accounts, responsible for keeping customers satisfied and delivering exceptional customer service on a day-to-day basis.
* Creating long-term, trusting relationships with customers, ensuring open dialogue and timely communication
* Answering customer queries, liaising with colleagues in technical, production and despatch departments as necessary
* Resolving any issues arising, collaborating with colleagues in technical, production and despatch departments as necessary to identify appropriate solutions, escalating to MDs if needed.
* Raising sales orders on our internal system on a timely basis in line with agreed deadlines, checking details with customers as necessary.
* Ensuring sales orders submitted by customers are in line with set price guides, so that invoicing is accurate.
* Working closely with both MDs regarding customer quotes and price enquiries
* Maintaining logs and reports to monitor delivery of our services
* Identifying improvements to processes which will help our customers and improve effectiveness of the company as a whole.
* Assisting with general sales team enquiries.
* Keep customer account details updated at all times.

Working hours will be Monday to Friday, 08:30 am to 17:00 pm. Flexibility with working hours are essential as overtime will be required from time to time.

The Candidate
To be considered for our Account Manager role, you will have the following skills and experience:


* Minimum GCSE English and Mathematics, MS Office Package, MS Outlook


* Previous Account management experience
* Previous experience working in an Account Management role
* Previous experience within the woodworking or furniture manufactory industry

Personal Attributes and Behaviours

* Outstanding attention to detail
* Excellent customer service skills
* Good commercial awareness
* Exceptional verbal as well as written communication skills
* Must be pro-active and able to multi-task within a busy working environment
* Ability to plan and organise own workload
* Strong interpersonal skills, flexibility, self-motivation, and enthusiasm are essential, as is the ability to meet deadlines

If you feel you have the skills for our Account Manager role, please apply now!


Sales, Customer Liaison, Sales Admin, Account Manager, Furniture Industry.

Contact Details:
Crunchposter Limited
Tel: 0 332 548 954
Contact: Recruitment Team

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