Service Advisor / Warranty Administrator

Job Type:
Permanent
Job Sector:
Automotive
Region:
Yorkshire
Location:
Kingston Upon Hull
Salary:
£22,500 to £22,500 per annum
Posted:
24/08/2018
Recruiter:
Holt Recruitment Ltd
Job Ref:
SS912439

Service Advisor / Warranty Administrator

“ARE YOU LOOKING TO JOIN A FRIENDLY, BUSY INDEPENDENT DEALERSHIP IN THE HULL AREA?

DO YOU LOVE DEALING WITH CUSTOMERS, THEN PLEASE GET IN TOUCH!”

I am currently working with an established independent Dealership in the Hull area.

My client is expanding and seeking an Automotive Service Advisor to manage all service walk-in enquiries, qualify service, outgoing calls and keep customers updated and happy!

You will also be looking after the warranty side in the service section.

We pride ourselves on Customer Service and have excellent reviews, your role will include liaising directly with customers to arrange services for their vehicles, via inbound calls and walk ins, arranging job cards for technicians using specialist systems, maximising upselling opportunities with customers, offering an outstanding and thorough service for customers. We want someone who is committed to offering consistent excellent customer service.

The key responsibilities in this role are as follows;

* To take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner.
* To develop and maintain a high degree of departmental and inter departmental co-operation.
* To be pleasant and helpful to customers and colleagues at all times and to ensure that personal appearance is of the highest.
* Ensure flow of work through the workshop is smooth and profitable, allocating workload subject to availability and competence of technicians to maximise productivity
* Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
* Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
* Collect customer data for the Service Centre marketing database
* To upsell products and service plans to customers.
* Ensure customer comments are fed back to appropriate people
* Continually communicate with the Service Manager to identify extra work and to monitor progress
* Adhere to company procedures and brand standards.
* Complete invoices accurately, clearly and quickly.
* Check that all authorised work has been completed and charged. Handle all forms of payment accurately.
* Agree appropriate vehicle collection and delivery arrangements with customers
* Ensure allocated work is correctly programmed and that accurate information is passed to the workshop
* Experience using Kerridge, One Link or Pinnacle or similar DMS system
* Carry out warranty associated administration

AUTOMOTIVE OR DEALERSHIP OR LARGE INDEPENDENT GARAGE EXPERIENCE IS WELCOME!

Working shifts & hours: - Monday – Friday + every other Saturday

Anything over 40 hrs is paid at time and a half

Package & benefits: Salary: �22,500pa

How to Apply:

Please get in touch with Stuart at Holt Recruitment for more information and to apply - stuarts@holtrecruitment.com /

077021 67785

Please send an updated copy of your CV

Contact Details:
Holt Recruitment Ltd
Tel: 0845 8338 007
Fax: 0845 8338 006
Contact: Holt Recruitment
Email:

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