Operational Support Analyst

Job Type:
Job Sector:
South East
£19,800 to £19,800 per annum
Salary Description:
£19800 - £19800 Per Annum + Benefits
Job Ref:

Do you have proven analytical skills with strong technical knowledge?
Would you like to utilise your knowledge and skills within an award winning business?

If the answer is YES, then keep reading as Utilita are looking for an Operational Support Analyst to join our team!

- A starting salary of £19,800 per annum
- 25 days Holiday plus bank holidays
- Healthcare Scheme, Generous Pension, Employee Assistance Programme
- COSTCO Membership Access
- Childcare Vouchers, Glasses for work scheme, Bikes for Work scheme
- Free hot drinks, Free sweets
- Gym Membership discounts
- Highly Subsidised restaurant on site... and MORE!

These are some of the reasons people love working for our award winning business...

What will I be doing?

Joining the Operational Support team, the Operational Support Analyst will ensure that critical service functions (such as Paypoint availability, web / app availability and any other customer impacting service) are maintained at all times to support the business. The Operational Support Analyst will assist in implementing any process or system updates which impact the ability to improve on our current processes. Responsibilities include:

- Providing key updates to the Operational Support Manager regarding any critical service outages or issues
- Preparation of project reports to gain direction or prioritisation as needed for critical projects
- Preparation of service level reports to demonstrate to the business and external suppliers
- Assisting with the preparation of slide decks and other meeting documentation or training
- Ensuring that key service levels are monitored closely within SLAs by suppliers
- Sourcing & Raising requisition forms with purchasing for the provision of goods or key services
- Assisting with the management, or the administration of, essential external portals used by the business
- Technical investigation of bugs to ascertain the scope of impact, risks, and most viable courses of action
- Understand stakeholder & user requirements and to liaise with IT, Development, Projects & Infrastructure
- Frequently pulling data using SQL for a variety of purposes and investigations

Could I be the ideal candidate?

As our Operational Support Analyst, you will need to technical and analytical, as you will regularly be investigating system, software and process issues, including identifying bug issues. You will need to be confident with excellent communication skills, as you will regularly liaise with other departments and business stakeholders, and present information to people of different levels both internally and externally.

A good knowledge of Excel is a must, and SQL experience is desirable, as you will be working with large sets of data and complex Excel / SQL scripts. It is highly desirable that you have knowledge of Visio, Word, Outlook and Powerpoint. Experience within a similar role, or an analytical environment is highly desirable, however full training will be given.

Why Apply for Utilita?

- Best Smart Meter Experience and Best App in the uSwitch Awards
- One To Watch in the Sunday Times 100 Best Companies To Work For
- 5th in the annual Which? customer satisfaction survey for energy suppliers

These are just some of our recent awards. If you want to use your technical skills to help our incredible success and growth, click APPLY for the role of Operational Support Analyst.

The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.

Contact Details:
Tel: 02392856811
Contact: Holly Willis

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