Wedding Coordinator

Job Type:
Job Sector:
Catering, Hospitality
South East
Chipping Norton
Salary Description:
�18,000 pro rata, 3 days a week
TalentSpa Recuitment
Job Ref:

Wedding Coordinator

Location: Chipping Norton, OX7 5UE

Salary: �18,000 pro rata, 3 days a week

Part time - 3 days per week

About the company:

Set in 440 acres of stunning Oxfordshire countryside Heythrop Park Resort boasts two individual hotels including Crowne Plaza. The two hotels provide over 350 bedrooms, state-of-the-art meeting facilities for up to 450 delegates plus 4 bars and 4 restaurants. Also located at the Resort is an 18 hole championship standard golf course and a Health Club with spa treatment rooms.

Duties of the Wedding Coordinator:

* Build pro-active working relationships with guests, suppliers and colleagues internally and externally
* Ensure clear and accurate communication between departments are undertaken on the handover and delivery of all wedding and social events
* Ensure that the customer experience is truly engaging throughout each and every interaction throughout their stay
* To provide a first-class sales service at every stage of the sales process ensuring post event feedback is high, complaints are minimal and repeat business is optimum
* To respond to customer enquiries promptly on the same day of enquiry being received
* To anticipate customer needs whenever possible to enhance the quality of service offered by the hotels; to ensure customer loyalty is maintained
* Ensure high level of conversion from enquiry to confirmation. A ratio of 1 in 4 enquiries is expected
* Proved a first-class sales site tour which delivers the WOW factor and shows in conversion levels increasing
* Handle guest queries and complaints efficiently and sympathetically and take the appropriate action to ensure total guest satisfaction is achieved
* Advise on wedding etiquette and trends ensuring HPR becomes a leader in the field
* To meet and exceed client expectations in terms of support, quality and service, in line with the BDRC standards
* To provide the client with clear final detail confirmation
* This list is not exhaustive and serves only to provide an outline as to what the role will involve

Requirements of the Wedding Coordinator:

* Negotiation
* Initiative
* Excellent organisational skills
* Excellent attention to detail
* Excellent customer care
* Problem solving skills
* Ability to deal with unexpected
* High level of administration and IT skills
* Ability to work under pressure and meet deadlines
* To work as part of a team
* Motivation, enthusiasm, approachable personality
* Confident manner

Wedding Coordinator Benefits:

* 28 days holiday rising to 29 days after one year's continuous service and 30 days after 2 years continuous service (Pro-Rata)
* Free parking
* IHG membership
* Free meal whilst on duty

If you meet the requirements and feel that this Wedding Coordinator role is right for you then please apply today!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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