Senior Service Delivery Analyst

Job Type:
Job Sector:
East Anglia
£30,000 to £35,000 per annum
The One Group Technical
Job Ref:

My client is a world leader in their field and are looking to expand their internal support team by the addition of a Senior Service Delivery Analyst. This is your chance to work for an industry leader with huge career progression and to work with some of the best tech in the market.

The ideal candidate will have the below skills;
• A good knowledge of the IT industry and how it operates within a business
• Able to demonstrate previous experience of communicating effectively and efficiently using a range of formats: face-to-face, phone, e- mail, etc.
• To be able to adapt communication methods to ensure that individuals fully understand the information that is being provided
• Good support knowledge of Windows 7 and Windows 10, TeamViewer, office 365 applications, printers, iPhone/Android devices, Active Directory.
• Good diagnosis skills to establish root cause and symptoms.
• Good judgement skills to balance the management of queries and the capture of records.
• High level of quality focus and attention to detail
• Self-managing when operating alone on the service desk.

The role will include the below
• Provide first level support for business systems and IT devices such as phones, PCs, and laptops.
• To deliver technical assistance, diagnose issues, and use the correct rules for escalation. To gather appropriate knowledge to assist those handling the escalation.
• To provide regular communication to individuals regarding their queries or to the business where appropriate.
• To follow Service Delivery policies and procedures and to assist in ensuring that those procedures are effective. To apply procedures consistently and accurately.
• To be able to learn about new systems and procedures.
• To follow change control, disaster recovery, and major incident procedures.
• To work to SLA targets

To maintain accurate records to support individuals with queries and to assist with compliance

Great Benefits on offer!!

The ONE Group

With offices in Cambridge, Northampton and Peterborough – The ONE Group’s recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical.

Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England and The Midlands.
We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.

This isn’t just recruitment, it’s: Recruitment as it should be.

For more information, call us or visit our website at

Contact Details:
The One Group Technical
Tel: 01223237888
Contact: Todd Mills

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