Assistant Service Manager - Suffolk

Job Type:
Job Sector:
East Anglia
Salary Description:
Additional Resources
Job Ref:

Assistant Service Manager - Suffolk

Key Skills: Assistant Service Manager

This is a large car dealership with sites all over the East of England, and they have an urgent requirement for an Assistant Service Manager to join their growing operation, based in their Suffolk branch.
The successful Assistant Service Manager will answer to the Service Manager, assisting every day in the smooth running of the operation. You should have a hands-on problem solving approach and a dynamic, positive attitude.
You will also have to inspire the team to ensure every customers experience is exceptional. Excellent communication skills, both verbally and written, are paramount as the role will involve close working relations with the company`s customers.


Assist in recruiting and select team members in line with organisational requirements
Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators
Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, and cost of sales)
Maximise commercial opportunities through developing and implementing campaigns within specific market sectors
Maintain standards of performance of the and service teams through effective coaching and performance management
Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted
Ensure all Service processes meet HSO requirements and that they are implemented in a consistent manner
Very good written and verbal communication skills.

The role will involve assessment and analysis of the team`s performance to make sure processes are done right or training if required. The successful candidate will be friendly, professional, naturally confident, with proven managerial experience and strong leadership skills. You will have the ability to implement change and strengthening our business. There is also the opportunity to gain further career certifications and/or skill-set enhancement. We are looking for people that have drive and ambition coupled with managerial ability.
Prior to applying for this opportunity, please ensure your CV details all your relevant experience relevant to the role.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Contact Details:
Additional Resources
Tel: 0845 450 6635
Contact: Farai

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