Customer Service & Sales Manager - Peterborough

Job Type:
Job Sector:
Customer Service
East Midlands
Salary Description:
TalentSpa Recuitment
Job Ref:

"We'd like you to join us"

Customer Service & Sales Manager

Do you want to be a part of an innovative, dynamic and growing organisation?

If so we'd like to hear from you!

We pride ourselves in delivering a high quality, low effort, service experience to our customers, on behalf of some of the UK's best known high street brands.

We are BGL Life. We sell life insurance online. We do things a little bit differently - in a marketplace crowded with dinosaurs, we innovate and disrupt. We're growing at a phenomenal rate and we have the highest customer satisfaction ratings in the industry despite being one of the newest players.

A strive for excellence is the key to our success, and BGL Life Operations team plays a vital role. We have an exciting opportunity for you to join our organisation as a Customer Service & Sales Manager ensuring the delivery of our goals and KPI's, through highly engaged people.

We are looking for someone with the passion, drive and enthusiasm to create an environment which focusses on the customer journey, leading through great communication, engagement and empowerment. You will have a strong desire to drive performance and look at different methods to improve our customer journey.

The successful candidate will be responsible for clearly defining team goals and expectations for around 50 employees including Team Leaders and Life Consultants. You will support the Associate Director to ensure the contact centre achieves key deliverables and targets in line with the agreed business strategy.

Ideally, your experience will have been gained in a contact centre or highly targeted environment. You must also be able to demonstrate:

* Strong leadership. Management and people development skills with experience of managing 50+ staff
* Experience of driving performance
* The ability to create a positive environment geared for successful interaction and coaching
* The delivery of outstanding customer service through a culture of development and empowerment.
* A proven record of delivering excellent results
* A forward thinking, progressive attitude

If this sounds like the role for you, look at what else we offer...

* Competitive salary
* Subsidised on site restaurant with free fruit everyday
* On site Sports Massage & Osteopath treatments and "at desk" massages
* Flexible benefits package
* Comprehensive induction training programme and career support
* Opportunities to be involved in charity work and fundraising events

If you feel that you meet the criteria of the Customer Service & Sales Manager then please apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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