Lending Advisor

Job Type:
Job Sector:
Financial Services
West Midlands
£18,000 to £20,000 per annum
Salary Description:
£18000 - £20000 Per Annum + Benefits
Job Ref:

Are you experienced and passionate in Sales or Customer Service, looking to further your career? If so we are now recruiting for our Lending Advisor and are looking for individuals just like you!

What can we do for you?

- Highly competitive salary of £18,000 - £20,000 per annum
- Incentive scheme along with the chance to increase your salary dependent on performance.
- 5-day 40-hour shift basis to cover the core business hours of 08:00 to 20:00 Monday to Friday plus 08:00 to16:00 Saturday
- 21 days + bank holidays, increasing incrementally
- Pension contribution (5%)
- Death in Service 4 x salary
- Workplace pension

Lending Advisor Responsibilities:

As our Lending Advisor, you will be delivering an exceptional customer experience by providing excellent personal service whilst using analytical skills to assess each customer's individual circumstances and documentation to assess affordability and suitability. You will also be:

- Guiding customers through applications and explaining the way the application processes.
- Proactively contacting customers to discuss applications via telephone and email.
- Carry out affordability assessments with customers to ensure all loans are affordable.
- Responding positively, empathetically and promptly to varied incoming customer contact.
- Assess customer suitability for a loan application using information and/or documentation provided by the customer and information gained through 3rd parties.
- Liaise with the customer to request additional information / documentation as needed.
- Cross referencing the documentation provided by the customer and ensuring it is correct.
- Completion of a detailed income & expenditure analysis to demonstrate affordability.
- Completion of recommendation documentation, including a summary justification of decision.
- Obtaining case sign-off and, where necessary, referring back to the customer for additional information as required.
- Using skills and knowledge to ask open questions and, if necessary, challenge information gained, to assure quality of the case.
- Undertaking security checks and vehicle checks using various in-house and external search tools.
- Confirming all information provided with a focus on accuracy and attention to detail - transferring information onto the system.
- Acting with sensitivity and recognition of customers in potentially vulnerable positions - mindful of the longevity of the required loan solution.
- Processing pay outs.
- Managing multiple cases simultaneously, effectively prioritising workload in line with customer / company objectives

The ideal Lending Advisor:

To be successful in this position, you must have a good standard of Secondary education and holding at least a C Grade in Maths and English and higher-level education.

- Ability to demonstrate a high level of attention to detail
- Deliver a positive customer experience
- Responsibility and integrity - be honest and open
- Work each case to a consistently high standard and quality
- Dedication -enthusiasm, inspiration and pride
- Willingness to undertake continuous development and coaching
- Prioritise and plan your daily and weekly schedule to ensure objectives are met and customers' needs satisfied
- Work methodically with a strong attention to detail
- Strong written and verbal communication skills
- Ability to engage with the customer and build rapport

Who are we?

Mobile Money Ltd is an ethically run, responThe vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.

Contact Details:
Tel: 02392856811
Contact: Danielle Field

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