Service Desk Support Analyst 1st & 2nd Line - Wind

Job Type:
Permanent
Job Sector:
IT
Region:
Wales
Location:
Cardiff, Wales
Salary:
£23,000 to £23,000 per annum
Salary Description:
£23000 - £23000 Per Annum
Posted:
05/10/2018
Recruiter:
Additional Resources
Job Ref:
LUK/L/039233.2

Service Desk Support Analyst 1st & 2nd Line - Windows AD, Exchange, Office, Win 7/10 - National Charity
Cardiff CF3
To £23,000pa DOE Permanent

We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of a National Charity based in the Cardiff area. Working within a team you will be responsible for providing 1st and 2nd line support to circa 1200 staff nationally in an ITIL based environment.


We are looking for an individual who is able to offer solid Service Desk (Helpdesk Support Analyst) experience in a Microsoft Windows environment providing 1st & 2nd line technical support including application support of bespoke applications (CRM). We need people who are able to offer:

- Solid 1st & 2nd line Service Desk experience in a Microsoft Windows environment (MAC desirable)
- Windows 2008 Server, Active Directory and Exchange 2010 experience
- Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
- Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
- Installation, setup and diagnostics of MS Windows 7/10 & MS Office 2010/2013/2016 Professional & Skype for Business
- Desktop and browser security components: including site security certificates, firewalls and anti-virus
- Experience with CitrixVDI XenApp / XenDesktop and SCCM (Useful)
- IT Service Desk case logging applications (Track-IT) and prior work experience within an ITIL environment preferred
- Ability to multitask across multiple incidents, be organised and have a keen eye for detail

Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.

You will be working within a three core shift system thus ensuring that the IS Service Desk is adequately covered between 08:00hrs and 18:00hrs with occasional rare travel to support local offices and stakeholders throughout the country. This is a high volume environment and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.

Due to the nature of the organisation`s public services you must be able to pass DBS police checks or have already obtained security clearance previously.

In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.


Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keywords: Service Desk, 2nd Line, 1st Line, Support, Hel

Contact Details:
Additional Resources
Tel: 0845 450 6635
Contact: Luke
Email:

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