Installation Engineer

Job Type:
Contract
Job Sector:
Engineering
Region:
South East
Location:
Milton Keynes
Salary Description:
�24,000 per annum
Posted:
19/10/2018
Recruiter:
TalentSpa Recuitment
Job Ref:
MS/EST/IE

Installation Engineer

Location: Milton Keynes

Salary: �24,000 pa

12 Months fix term contract

Our client is a well-established payment system provider with a strong emphasis on cybersecurity solutions, ensuring the high standard of security is maintained.

Job Goals for the Installation Engineer role:

* Provide timely and accurate diagnostic report for the customer/Technical team
* Attend, evaluate and repair customer's equipment on-site.
* Provide structured customer training.
* Workshop Repairs & Returns.
* Submit paperwork in accordance with company and Customers guidelines.

Areas of Responsibility for the Installation Engineer role:

* Customer care.

* Attend Customer premises and repair and service equipment to highest standards.
* Attending customer premises and provides structured training to minimise product misuse.
* Provide customers with Training documentation where appropriate.
* Provide and meet "Expected Time of Arrival" quotes.
* To be flexible and adaptable to the Service Administrators / Service Manager / Customers requests to incorporate urgent requests for work.
* Liaise with Service Manager (or Service Administrator in his /her absence) regarding calls that require additional intervention prior to successful conclusion.
* Call the office before leaving any site without affecting a complete repair.
* Carry out any other reasonable requests and activities associated with ensuring we exceed the expectations of our customers and the successful running of the department and the company

* Docket/paperwork

* Complete a docket and send to the office after each call signed by the customer, provide customer paperwork in a timely manner to the office weekly
* Expenses must be in to the office on time and receipts separated and recorded accurately
Security
* Maintain all security requirements of the company and the customer, to safeguard you, the customer and the company.

* Car Stock

* Perform monthly stock check
* Order stock efficiently and in good time to ensure response times are not affected by poor stock management

* Car maintenance

* Maintain your car in a legal and roadworthy condition at all times.
* Ensure any repairs required are booked in to the correct garage in a timely manner and a loan car arranged.

* Information flow

* Provide any relevant information from the customer, back to the office person responsible for the Customer or service manager reference repair to the customer's machines.
* Information that may lead to any sales opportunities or leads must be passed to the sales team (preferably by e mail, containing customer and contact number type of product).
* Any customer complaints passed back to the service manager

* Tools

* Secure and look after all equipment provided by the company, I pad, mobile phone, tool kit, etc.

Requirements for the Installation Engineer role:

* 2-3 years Mechanical engineering experience
* 2-3 years Electrical engineering experience

If you feel you meet the criteria for this Installation Engineer role then please apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .
Email:

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