Customer Product Manager

Job Type:
Job Sector:
Salary Description:
�50,000 per annum
TalentSpa Recuitment
Job Ref:

Customer Product Manager

Location: Wembley

Salary: �50,000

Our client is a well-established payment system provider with a strong emphasis on cybersecurity solutions, ensuring the high standard of security is maintained.

Job Goals for the Customer Product Manager role:

To manage project delivery according to agreed targets, budget and timescales and to provide technical product and project support within the company. To plan and estimate time and costs of a project. To create requirements specifications and to delegate work packages. To control the progress of the project in order to successfully complete the project within time and cost constraints.

Areas of Responsibility for the Customer Product Manager role:

* Technical product and project support within the company. Focus areas: Our clients EMV products. Internal and external customer projects for chip profiles, card personalisation, data processing and data management systems
* Manage liaison with other departments
* Liaise with other product and project managers, technical staff and clients
* Environmental and Health & Safety
* Manage the technical relationship with clients

* To document in detail the product/project's technical requirements and Customer acceptance criteria
* To identify and agree tasks, objectives and targets
* To agree, document and manage changes to original customer requirements
* To deliver product/project updates to the customer and other members of the project team
* To oversee user acceptance testing and customer sign-off prior to launch

* Project delivery

* To adhere to their Product & Project Management processes and procedures as outlined in the relevant Process and WI documents.
* To ensure that all project deliverables are agreed, met and documented, according to the agreed standards, during the course of the project life cycle.
* To establish and update project plans
* To estimate the time needed for each task and the overall project
* To adjust the estimated time schedules and project deliverables according to agreed change requests
* To assign and coordinate the work of each person involved in a project
* To act as a central interface for everyone within the company that is involved in the project, dealing with queries, change requests, updates etc.
* To communicate status updates with customers, project team and Technical Director
* To ensure smooth and timely realisation of projects
* To oversee the preparation of sign-off samples for test cards and fulfilment packs
* To oversee project implementation, technical testing and handover to QA and operations team.

Competencies required for the Customer Product Manager role:

* Very good understanding of international standards for Payment specifications for Smart Card personalisation and fulfilment.
* Very good knowledge of cryptography (PKI) and communication protocols
* Very good understanding of software development
* IT system and encryption knowledge and experience
* Expertise in software programmes such as PowerPoint, Microsoft Projects, Word and Excel, etc.
* Degree in mathematics and/or computer sciences or similar
* High level of knowledge in various industries including engineering, data communication or IT
* Project Management - Prince II Foundation or equivalent
* Ability to plan, design and conduct presentations to small or large audiences
* Commercial awareness
* Knowledge of working in banking sectors
* Experience in pr

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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