Customer Service Advisor

Job Type:
Permanent
Job Sector:
Customer Service, Financial Services
Region:
South East
Location:
Portsmouth
Salary:
£16,500 to £19,500 per annum
Posted:
22/10/2018
Recruiter:
Dynamite Recruitment Solutions
Job Ref:
BBBH4930

Customer Service Advisor -Financial Services

Salary: �16,500- �17500 basic plus a customer service related bonus of �1,200

Plus, fantastic benefits which include:

* Holiday
* Free car parking
* Internal company incentives
* Uncapped bonus
* Pension
* Opportunity to complete financial qualification and will be supported with this

Location: Waterlooville

Hours of work: You will need to be flexible to work shifts between 8.30am and 7pm on a rota basis
Saturdays are required on a rota basis and you would work core hours

Dynamite Recruitment is currently working in partnership with a well-established financial services business who are looking for a driven, determined and highly competitive individual to join their sales and customer service team

Within this position you will be responsible for assisting customers via email and on the telephone with their needs whilst processing midterm adjustments and following up with claims and insurance related reports

Further duties will include:

* Assisting customers with general enquiries via email and the telephone
* Scan all documentation onto the system
* Arrange changes to policies for customers in response to customer instructions.
* Deal with incoming and outgoing post effectively
* Work as part of a team to ensure the smooth running of the department.
* Deliver a professional service that ensures customers continue to be delighted with the service that they receive
* Any other duties that the company may reasonably ask you to perform which are within your expertise
* Ensure accounts are completed on or ahead of schedule
* Liaise with third parties to assist with customers enquiries.
* To manage an internal inbox
* To manage internal diaries
* To work to and meet FCA regulations

The ideal candidate will be / have

* Experience within financial services advantageous
* Excellent customer service skills and experience
* Ability to work effectively as part of a team
* Excellent communication skills
* PC Literate
* Demonstrate high levels of Literacy and Numeracy
* Previous experience within insurance would be hugely advantageous although not essential

To be considered please submit your CV immediately

Key words: FCA, insurance, financial services, household, motor

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Contact Details:
Dynamite Recruitment Solutions
Tel: 02392 455422
Contact: Dynamite Recruitment
Email:

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