Customer Relationship Manager

Job Type:
Job Sector:
Stansted Mountfitchet
Salary Description:
Salary Negotiable
Acapella Recruitment
Job Ref:

Customer Relationship Manager


Reporting to: Commercial Director

Our client is an engineering company offering an advanced manufacturing service to the Aerospace and Defence Industries. They are currently seeking to recruit a Customer Relationship Manager to be the customers' main point of contact, to ensure that they are meeting client needs and providing an excellent level of customer service.


* Building and maintaining relationships with clients and key personnel within customer companies
* Conducting business reviews to ensure clients are satisfied with their products and services
* Alerting the Commercial Director to opportunities for further sales within key clients
* Letting customers know about the full company capability
* Attending meetings with clients to build relationships with existing accounts
* Working closely with General Managers, Project Managers and the Commercial Director to ensure client accounts are properly managed
* Escalating and resolving areas of concern as raised by clients
* Carrying out client satisfaction surveys and reviews
* Monitoring company performance against service level agreements and flagging potential issues
* Passing leads to the Commercial Director and following up on progress
* Liaising with internal departments to ensure client needs are fulfilled effectively
* Perform any other duties within your capabilities as directed by the Company

Required Skills and Experience:

* Strong interpersonal skills and an ability to build rapport with customers
* Previous experience working as a client relationship manager or a track record of managing client relationships
* The ability to communicate and influence at all levels
* Hardworking with a strong work ethic
* An excellent working knowledge of MS Excel

If you have the skills and experience required, then please apply ASAP.

*PLEASE NOTE - by applying to this position, you agree for your CV to be submitted to our client, who shall contact you directly, should your application make their short-list. You also agree to our Privacy Policy:

Contact Details:
Acapella Recruitment
Tel: 01245408436
Contact: Acapella Recruitment

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