Head of IT Services

Job Type:
Job Sector:
West Midlands
£55,000 to £60,000 per annum
Salary Description:
�55k - 60k per year
TalentSpa Recuitment
Job Ref:

Head of IT Services

Location: Halesowen, West Midlands

Salary: �55,000 - �60,000

Purpose of the Head of IT Services:

Over the last year, the IT organisation within ERIKS UK & Ireland has delivered a very significant ERP programme, has established a Shared Services organisation alongside colleagues worldwide, and has started the process of outsourcing commodity services and management of our infrastructure to Cognizant. It is now time to turn our attention to the future.

The creation of a new Digital organisation within ERIKS Group has been announced, reflecting the importance of embracing new digital technologies that help us and our customers to improve our processes and increase profitability. This is an exciting challenge that can make a huge contribution to our future business success, and one that requires us to transform the way that we deliver IT - and one element of this transformation is restructuring the organisation.

As part of this restructuring, a Regional Head of IT Services is now being recruited to coordinate, direct and design all regional IT Service activities. As this is an entirely new position, there will be scope to shape and flex the role over time. Initial scope includes End User Computing, Printing, AV, IaaS, SaaS, E-mail, Mobile and IP Telephony, Voice and Collaboration Services

Responsibilities of the Head of IT Services:

The principle accountabilities of the Head of IT Services are:

* Create and Lead the UK&I IT Services organisation, whilst ensuring a tight relationship to the global services organisation.
* Own the design, deployment and operation of IT Services, through a combination of global and regional service offerings, forming a catalogue aligned to business needs.
* Establish SLA's, OLA's and KPI's to manage the performance of internal resources, shared services and 3rd party service providers, and drive continuous measurable Service Improvement Plans. Monitor the performance of hardware and software through instrumentation to maximise availability.
* Identify operational risks to service and ensure mitigation actions are put in place
* Operate a comprehensive service demand management process to identify capacity requirements within the global infrastructure. Influence global infrastructure investment and ensure the global infrastructure plan delivers requirements with minimum disruption/impact to the UK&I business.
* Undertake service continuity planning and drive the creation of aligned business continuity plans to mitigate the impact of potential service failure.
* Influence IT project architecture and design solutions to improve design for supportability.
* Influence IT project scope to include service introduction and service decommissioning, and estimate operational cost increase/reduction associated with the project.
* Oversee the transition into service of all IT projects to ensure all new infrastructure and applications are operationally ready and robust, and supporting services are in place.
* Operate a robust change management process to minimise the risk and impact of production changes causing outages.
* Establish and maintain asset and configuration management databases.
* Complete the migration of the helpdesk systems to ServiceNow, and establish in-region 2nd line resolver groups that operate in concert with the global resolver groups.
* Put in place mechanisms for event, incident and problem management (including root cause analysis), and per

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
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