Customer Services Advisor

Job Type:
Job Sector:
Customer Service
South West
Salary Description:
£Competitive + Benefits
Job Ref:

Are you an experienced Customer Service professional looking to take on a new challenge?

Viridor is one of the UK's leading recycling, renewable energy and waste management companies. Part of the FTSE 250 Pennon Group, Viridor puts waste into action, transforming it into high quality recyclables, raw materials and energy. This is an exciting time to work at Viridor. We are at the forefront of the UK's green economy and we use smart people and technology to deliver our vision, bringing people together to give the world's resources new life.

Due to continued success and growth, we are now looking to recruit a Customer Service Advisor to join our team in Taunton

The role:

Joining our team, the Customer Service Advisor will champion and deliver Customer Service excellence to new and existing customers. You will be responsible for the support and effective and proactive management of all existing customers and to identify and secure additional profitable business. Duties include:

- Assist Sales by upselling products and services to new and existing customers by phone and email.
- Assist the depot to win new business through telemarketing, campaign management and handling website leads
- Promote national and local Viridor services to new and existing customers
- Submit quotations and draw up contracts using pre-defined depot pricing matrix

Our ideal Customer Service Advisor will have:

- Good track record of customer services or related activities within a high-speed environment.
- Previous experience in a similar Administration role or environment
- Ability to build long lasting relationships with customers via telephone and at whatever level necessary
- Computer literate, with intermediate spreadsheet skills
- Good commercial and negotiation skills
- Excellent communication skills, both verbal and written

In return for your hard work as our Customer Service Advisor, we can offer a competitive salary and benefits including:

- A free helpline for health, legal or personal issues available 24 hours a day, seven days a week.
- Free eye tests and prescription and safety eyewear where required.
- A contributory pension scheme - helping you plan for later in life.
- Childcare vouchers, payroll giving (charity donations from salary deducted before tax) and cycle to work schemes are all available through Viridor Extras,
- Discounts on local gym membership and some of the biggest retail brands.

If you are looking for your next challenge as a Customer Service Advisor, then Viridor want to hear from you, please click APPLY!

The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.

Contact Details:
Tel: 02392856811
Contact: Bobby Bell

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