Commercial Vehicle Service Advisor

Job Type:
Job Sector:
Customer Service
East Midlands
£20,000 to £22,000 per month
Salary Description:
Competitive Salary Package
Pentagon Group
Job Ref:

IS THIS YOU? Do you have previous Service Advisor experience? Do you work well under pressure whilst maintaining a professional attitude at all times? Have you worked in a busy automotive environment previously?If you can honestly answer “Yes” to the above then look no further.Package descriptionWhen you join Imperial Commercials, from Day 1 you'll have access to a comprehensive benefits package including: 31 days holiday per year including Bank Holidays Retail discounts saving £££'s at high street stores, on-line and in supermarkets Team Member Auto-enrolment Pension Scheme with employer contribution Family & Friends Discounted Car Scheme Discounted Healthcare schemesWe also pride ourselves on offering internal and external training and development opportunities along with realistic career paths for each member of our Team.Main responsibilitiesAs a Commercial Service Advisor, you will be the first point of contact for customers and as such, you’ll be an important ambassador for the Group. You will guide them through the entire process whilst their vehicle is with you and provide them and Management, with updates and information.Your main focus will be: Meeting & greeting customers both face to face and over the telephone. Achieving pre-defined targets for upselling various Aftersales products & services Maintaining high levels of customer satisfaction and service in line with Group and Manufacturer standards.Ideal candidateYou will need to have: Previous Service Advisor experience and training. Unlimited confidence, resilience, drive, energy and talent. A full valid UK driving licence. Aftersales Kerridge systems knowledge is a distinct advantage.Truck Dealership and Kerridge experience is a distinct advantage but not essential as full training will be providedAbout the companyWith a network of 39 Dealer Locations across the UK, Imperial Commercials are the largest DAF Truck Dealer group in Worldwide.We are committed to supporting HGV and LCV operators to the highest standards, maximising vehicle up-time.  We offer a wide range of service and parts solutions to suit the varying needs of both individual vehicle users and Fleet operators.With over 1700 employees in the UK, we are committed to continuous technical training for both sales and technical colleagues including a substantial Apprenticeship Programme.Our parent company, IH Mobility Holdings Ltd is one of South Africa's largest companies, JSE listed with annual revenues of 120 billion ZAR (£7 billion approx) and have over 50,000 employees worldwide who are responsible for the growth and continued success of a group that began as a single car dealership in downtown Johannesburg in 1948.For more information please visit our website

Contact Details:
Pentagon Group
Tel: 0200 000 0000
Contact: Lucy Dickinson

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