Experienced Service Manager

Job Type:
Job Sector:
West Midlands
£42,000 to £46,000 per annum
Salary Description:
Competitive Basic + Bonus + Use of Company Vehicle
Pentagon Group
Job Ref:

Do you have: Previous management experience within the Service/Aftersales department? Strong leadership and motivational skills? The ability to drive performance and financial performance?If you can answer YES, then you may be the person we are looking for!Package descriptionWhen you join Imperial Commercials, from Day 1 you'll have access to a comprehensive benefits package including: 31 days holiday per year including Bank Holidays Retail discounts saving £££'s at high street stores, on-line and in supermarkets Team Member Auto-enrolment Pension Scheme with employer contribution Family & Friends Discounted Car Scheme Discounted Healthcare schemesWe also pride ourselves on offering internal and external training and development opportunities along with realistic career paths for each member of our Team.Main responsibilitiesAs an Imperial Commercials Service Manager, you will set the tone for the aftersales team and will support them in delivering an excellent service with a right first time attitude.This role is crucial in supporting the General Manager to drive forward the aftersales performance.Your responsibilities will involve: Provide positive customer experiences in all instances, leading by example to promote a customer focused team performance. Managing customer retention and workshop efficiencies. Ensuring the Service department achieves budget objectives by continually examining accounts, operating controls & composite figures. Maintaining MOT first time past rates to over 98% Ideal candidateWe are looking for a talented individual who is able to demonstrate a successful track record in a similar role.Along with: Strong leadership skills An ability to generate impressive results by increasing performance Experience of identifying & executing business improvements.A working knowledge of Kerridge would be a distinct advantage.About the companyWe are committed to supporting HGV and LCV operators to the highest standards, maximising vehicle up-time.  We offer a wide range of service and parts solutions to suit the varying needs of both individual vehicle users and Fleet operators.With over 1700 employees in the UK, we are committed to continuous technical training for both sales and technical colleagues including a substantial Apprenticeship Programme.Our parent company, IH Mobility Holdings Ltd is one of South Africa's largest companies, JSE listed with annual revenues of 120 billion ZAR (£7 billion approx) and have over 50,000 employees worldwide who are responsible for the growth and continued success of a group that began as a single car dealership in downtown Johannesburg in 1948.For more information please visit our website http://www.imperialcommercials.co.uk/pages/about

Contact Details:
Pentagon Group
Tel: 0200 000 0000
Contact: Lucy Dickinson

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