1st/2nd Line Support Engineer

Job Type:
Job Sector:
South East
Salary Description:
�22,000 - �28,000 DOE
TalentSpa Recuitment
Job Ref:

1 st /2 nd Line Support Engineer

Location: Primarily office based at our premises in Ash, Surrey

Salary: �22,000 - �28,000 Dependent on relevant experience

Hours of work: 8:45 - 17:00 - Monday - Friday

About the Company:

Our client is a UK company specialising in ultrasound imaging and reporting. It is the exclusive UK distributor of the GE ViewPoint ultrasound reporting application, the Trium CTG fetal monitoring and archiving application and also Tricefy, the ultrasound image sharing platform.

About the 1 st /2 nd Line Support Engineer Role:

Our client is offering an exciting opportunity for an 1 st /2 nd Line Support Engineer to join their team of dedicated professionals, delivering quality technology solutions to improve clinical reporting and patient care with their suite of software products.

As an 1 st /2 nd Line Support Engineer your main aims will be to add to the customer experience and satisfaction by providing application support, implementation support, and providing continuing assistance and expertise to our client's large installed base of users in both NHS trusts and private clinics across the UK.

1 st /2 nd Line Support Engineer Responsibilities:

* Provide 1 st and 2 nd line telephone support to customers who have questions or issues related to application, system configuration/setup, product functionality
* Troubleshoot and solve technical issues including system performance, permissions, connectivity, login issues and application errors. Remote access to all customers is available.
* Monitor, track and document customer support calls and related activities in CRM (Salesforce) system
* Periodically attend site to assist in implementation and installation of new software systems
* You may be required to help connect the software to various hardware devices such as Ultrasound Machines, Fetal Monitors, Colposcopes etc.

Requirements needed to become the successful 1 st /2 nd Line Support Engineer:

* Minimum of 12-24 months experience working within a similar role and an understanding of various medical software programs
* A good grounding in an IT background from a technical stand point along with an understanding of TCP/IP, Windows Active Directory, Networking with some SQL knowledge.
* MCSE certification is highly desirable and a degree in an IT related discipline will be preferable.
* Some experience of clinical NHS environment or applications will be very desirable
* Excellent problem-solving skills, a strong customer-service orientation and commitment to insuring timely, quality solutions to customer issues.
* Ability to identify and resolve problems in a timely manner and gather and analyse information skilfully
* Must be self-driven with an enthusiastic attitude to learning new applications. Ability to quickly develop and maintain a high level of knowledge of the ViewPoint product and keep up to date on product knowledge
* Must be a strong communicator, happy liaising at all levels both internally and with clients in NHS environment. An ability to foster and maintain strong customer relationships is very important so very good communication skills (both written and verbal) are essential.
* Proven track record of working in a busy environment


* Career progression
* Training / mentoring provided
* Overtime available
* 23 days holiday + Bank holidays - (Pro rata)
* Private health insurance
* Pension scheme

If you feel that you may be su

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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