General Services Manager

Job Type:
Job Sector:
North West
£35,000 to £35,000 per annum
Salary Description:
Job Ref:

Sodexo are currently recruiting for brand new opportunities in our Corporate Services segment. Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the centre of its mission. Join our teams and experience their passion and the unique Sodexo spirit!

Our client is sourcing for a General Services Manager based in Knowlsey, Merseyside. The successful candidate will have a strong Facilities Management and Health & Safety background with a great ability to manage multiple projects. Our ideal candidate would have good financial acumen and with substantial stakeholder and client management experience.

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;

Careers within Corporate Clients

Main responsibilities
     Have a strong understanding of all service offers contained within the client contract with a sound ability to draw upon Service Operations where appropriate
     Support the account manager/director/project manager (or equivalent) in the delivery of new services or projects
     Effectively contribute to the growth of services through evaluation, review and recommendations for additional scope of work and services to the client
     Sell additional services and increase revenue growth of the contract through integration, innovation and efficiencies within
     Build a full understanding of contract scope and form (e.g. payment mechanisms, procedures and variation control) and their importance when  managing a site and the services provided, including the ability to calculate the rewards and penalties of meeting or not meeting KPIs
     Ensure the contract operates within the commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required 
     Carry out regular contract performance review meetings with the client
    Maintain the standards and integrity of the service offers and Service Level Agreement at all times.  Carry out a regular service audits and perform activities detailed in the service offer specification under Key Performance Indicators to frequency and level required

     Make commercial decisions in reaction to market changes to maximise revenue and discuss business performance with key stakeholders
     Where relevant, ensure correct usage and cleanliness of equipment, reporting defects as required
     Where relevant, ensure maximum security of the site, e.g. kitchen, stores, office, safe and cash handling and adhere to all relevant Sodexo policies and procedures
     Ensure that health and safety is given the number one priority by delivering all Safeguard administration in advance of and during logistical operations.  Lead where appropriate, and take part in management and employee briefings to deliver safety information to include; Food Safety, Health and Safety, Fire Safety, First Aid and any statutory, client or venue specific safety requirements 
     Ensure the risk register is completed and business continuity plans are up to date and can be implemented when needed
     Implement any actions arising from the risk register 
     Recruit, induct, motivate, manage, train and develop all employees following Sodexo HR policy and guidelines
     Manage labour in line with productivity models, policies and procedures
     Plan and prioritise workload and tasks effectively for self and others to minimise reactivity, maintain a work life balance and ensure the right number and calibre of personnel are allocated to logistics tasks

Ideal candidate
     Previous experience of operational management in a similar environment and a contract of a similar size and scope of services
     People management experience – especially large teams operating across different shifts and services
     Ability to interpret and utilise financial and commercial information
     Excellent communication skills at all levels
     Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
     Manage multiple workloads and shifting priorities
     Proven ability to work in a partnership and collaborative way with other service providers
     Positive approach to learning in role and identifying own training needs as appropriate
     Self-motivated and able to work on own initiative within a team environment 
     IOSH qualification
     Experience of delivering training

About the companyIn the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

Contact Details:
Tel: 01276 687 000
Contact: Magita Lauder

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