IT Support Technician

Job Type:
Job Sector:
East Midlands
£18,000 to £25,000 per annum
Salary Description:
�18k - 25k per year
ATA Recruitment
Job Ref:

Role - IT Support Technician

Location - Leicester

Salary - �18,000 - �25,000 + 25 days holiday + pension

The Company

ATA Recruitment are currently working with a highly successful IT software business who has been established for over 10 years and have taken their market by storm during that time. They provide specialist software for the legal market, having developed the software from scratch they also provide full software support for their many clients in the UK and overseas.

They have an extremely knowledgeable IT Support team who are responsible for problem solving any software issues that their clients may have, this could be both over the phone or via email. You will trained up on the system over time so eventually you will be able to deal with complex issues.

If you have experience within any kind of IT related support (both hardware or software) and are extremely motivated by problem solving and providing exceptional customer service then apply now for immediate consideration!

The Role

The role of IT Support Technician will involve:

* Providing IT software support for specialist legal software.

* Receiving incoming enquiries via email and phone from clients, on average you may receive 25 logged tickets per day when up and running.

* Communicating confidently with clients to understand what the issue is so you can provide the best solution possible.

* The system is SQL based therefore you will be operating the system and running enquiries. (this part of the role can be taught).

* Keeping clients up to date regarding ongoing issues.

The Candidate

To be successful for the IT Support Technician role you will need:

* Previous experience in an IT Support role, this could be software or hardware and could be in any kind of industry.

* Excellent communication skills.

* Any kind of SQL knowledge or experience would be advantageous however if someone is motivated to learn then my client is happy to teach them.

The Benefits

* This is a great opportunity for somebody who wants to learn more about SQL.

* Working for an extremely supportive company.

* You will be working for a leader in their industry who can offer a lot of job satisfaction and security.

Interested in the IT Support Technician position?

Please contact Marie Joel (Talent Sourcing Team Leader) on 0116 216 7013 or email alternatively click the 'apply' button below.

ATA Recruitment specialises in Manufacturing, Infrastructure, Civil, Transportation and general Engineering recruitment on both a permanent and contract basis - for more opportunities like this one, visit our website.

Contact Details:
ATA Recruitment
Tel: 0116 216 7000
Contact: Marie Joel

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