Senior Support Engineer

Job Type:
Job Sector:
£40,000 to £50,000 per annum
Salary Description:
�40k - 50k per year
TalentSpa Recuitment
Job Ref:

Senior Support Engineer

Location: London

Salary: �40-50k DoE

About the Senior Support Engineer role:

In this role you will be part of our clients core Service Delivery Team, working closely with a great team of engineers, sales people and senior management team. This is a client facing role, which means you will be involved with the resolution of escalated support issues and assist the project team with the deployment of new systems and technologies for their major accounts in central London.

This role combines a mix of remote and onsite work as well as being actively involved in both the project lifecycle and the creation of content (videos, knowledgebase articles and tips) to help drive and improve the value their clients get from their services.

You will be encouraged and supported to acquire appropriate certifications and accreditations in relevant technologies as part of your on-going career development plan.

Responsibilities of the Senior Support Engineer:

* Being the highest point of escalation on the helpdesk
* Assisting with the delivery and management of client, and internal projects
* Escalating issues to 3rd parties as and when required
* Liaising with clients' application support teams

Requirements of the Senior Support Engineer:

To be considered for this role, you must be able to demonstrate the following skills and experience. You will also need to have worked within an outsourced IT (preferred) or internal helpdesk environment:

* Windows Server 2016-2018 R2 build, 2016 deployment and administration
* Cloud services administration and support (ideally Google Apps and Office 365)
* Exchange 2016, Exchange online deployment/migration and configuration
* Office 365 Administration
* Server Virtualisation (Hyper-V/VMWare) configuration and administration
* Windows 7 - Windows 10
* Office 2007 - Office 2016
* Group Policy Management
* Firewall and Network Switching, VPN / VLAN
* Active Directory administration and troubleshooting
* Consultancy / Project experience
* MCSE/MCSAs in Server disciplines
* O365 (70-346 & 70-347)


* Remote Desktop Services / Azure
* Powershell
* Mobile Device Management (InTune)
* OS and application imaging / deployment
* Mimecast administration
* Datto administration
* Meraki administration

Benefits of becoming the Senior Support Engineer:

* 25 days paid holiday
* Company Pension
* Private Medical Insurance
* Participation in the Ride2Work scheme
* Time off to study for certifications and contribution to exam costs

If you feel you meet the above criteria of this Senior Support Engineer role please apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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