Customer Care Relations Assistant

Job Type:
Permanent
Job Sector:
Customer Service
Region:
North West
Location:
Bolton
Salary:
£15,470 to £15,470 per annum
Salary Description:
�15,470 per year
Posted:
30/01/2019
Recruiter:
TalentSpa Recuitment
Job Ref:
MD/CCRA

Customer Care Relations Assistant

Location: Bolton BL2 2HF

Salary: �15,470 per annum, depending on age and experience. Paid monthly

Hours: Monday to Friday 09:00 to 17:00, Total hours per week: 35

About the Customer Care Relations Assistant role:

The successful candidate will learn, by working alongside an experienced Customer Care Officer, all aspects of the resolution of written and verbal complaints made to the company in order to minimize the number of referrals and cases. The successful candidate will learn to investigate a complaint fully, looking at all correspondence and where appropriate, listening to calls to action a solution to the complaint.

Key Responsibilities of the Customer Care Relations Assistant :

* Effectively deal with incoming phone calls, E Mails and letters to establish the nature of each complaint and how it can be resolved.
* Liaise with internal colleagues as well as outside contractors
* Follow guidelines to ensure that a full investigation takes place to resolve the complaint

Also, to be required to carry out any other duties which may reasonably be required.

Requirements of the Customer Care Relations Assistant:

* The successful candidate will have the ability to work to demanding time scales and have an attention to detail.
* Tenacity and commitment in making sure the customer's complaint is fully resolved.
* Applicants should have excellent interpersonal skills & be able to maintain a positive demeanour when dealing with demanding customers.
* Must be able to excel in written communications and have experience of Microsoft office.
* Excellent time keeping
* Attention to detail
* Willingness to learn all aspects of complaint resolution
* Ability to work to deadlines
* Ability to multi task
* Applicant must be on time at designated place and will be agreeable to a DBS check
* The successful candidate will have the ability to work to demanding time scales and have an attention to detail.

Desired skills:

* Ability to work from written and verbal instruction
* Have a good attention to detail
* Be confident in talking to the clients and customers

If you feel you meet the above criteria of this Customer Care Relations Assistant role then please apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .
Email:

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