Noise and Nuisance Officer

Job Type:
Job Sector:
Public Sector
Salary Description:
Competitive Salary Offered
Kenyon Block Consultants
Job Ref:
KBC 2291

We are looking for an experienced Public Protection Officer to deal with Noise / Statutory Nuisance for our east London local authority client

Working on planning applications and complaints / enforcement caseload. Duty officer rota once per month in office hours. additional experience of working in contaminated land and air quality beneficial. To work 36 hour week flexi time Office based. Some evening work required to install equipment / undertake observations.

Main Purpose of the Job / Key Objectives
To complete compliance, enforcement and project work within the Public Protection Service to ensure the delivery of a high quality customer focused specialist enforcement service within a performance management regime.
To work on defined areas within the Public Protection Service as defined by your Line Manager.
To support the Public Protection Management Team to ensure the service operates in an effective, efficient and collaborative manner creating positive outcomes and continual service improvement.
To support robust project management for the service.

Job Context:
The post holder reports to a Public Protection Manager
The post holder does not have any line management responsibility.
The post holder will carry out casework within specific technical areas.
The post holder will be required to work 36 hours per week some of which will be required to be outside of business hours based on the demands of the service.
The post holder is responsible for ordering and maintaining equipment and protective clothing available to assist in the duties of the post.

Experience of successfully managing a multi-disciplined enforcement caseload.
Experience of successfully working within varied Public Protection Services.
Experience of effectively working with key stakeholders and clients such as members, residents, external agencies, business partners and the private sector.
A high level of achievement in meeting statutory duties, attaining legal compliance and enforcement work through to successful prosecution.
Experience of supporting the delivery of projects from inception to completion.
Experience of the use of ICT, the MS Windows operating system, MS Word, MS Excel, MS Project, MS Powerpoint, GIS, Instant Messages, App’s and tools for mobile working.
Experience of ordering products and equipment to support own work, ensuring appropriate records are kept for audit purposes.
Experience of working through the democratic process including reporting to committees, forums and strategic groups.
Experience in supporting the implementation and maintenance of quality management systems.
Experience of cross authority working.
Experience of supporting change and transformation.

Degree, diploma or relevant academic or professional qualification (or equivalent) essential.
Membership of a relevant professional organisation desired.
Working conditions/circumstances
Required to work outside of core hours on a pre-arranged basis.
Ability to work individually and as part of a team.
Current driving license.

Key Accountabilities and Result Areas
Key Result Area Expected End Result
To respond to and fully investigate reactive request for service relevant to Public Protection and own areas of competency as defined within your PDR and 121’s.
To provide a high quality, efficient and compliant service.
To carry out proactive work such as inspections and sampling programmes.
To ensure statutory duties are met.
To support Projects as agreed with a Public Protection Manager
Service delivered and developed in a timely and successful manner.
To achieve agreed performance targets for the service and individually as defined within service and corporate plans; and PDR’s/121’s.
Agreed performance criteria met resulting in high quality service provided, ensuring legal compliance and efficiency for the Council.
To maintain a technical and legal knowledge of specified technical areas of expertise within the Public Protection

Technical Competency Matrix.
Services delivered to best value and within the appropriate legislative framework.
To be aware of the sensitive nature of the services provided so as to respond swiftly and effectively to allay incidents that could have the potential for adverse publicity and be detrimental to the council
Reputation of the council safeguarded, and strong partnership working with other agencies and stakeholders maintained.
To liaise and work with members and senior managers in relation to own caseload.
Informed and engaged members and senior management.
To maintain close links and promote collaboration and partnership working with relevant stakeholders and clients in relation to your current caseload.
Maximised potential for cross service and Council working. Gained efficiencies through partnership approach. Business Plan and corporate objectives met to the required standard.
To ensure maximum customer care provision when completing caseload and support projects to support a robust and appropriate customer service provided to customers.
Service monitoring and performance programme.
To support continuous service delivery improvement when completing casework.
Effective and efficient service delivery in line with Service and Corporate Plans.
Make full use of ICT available to support service monitoring and efficiency.
Management Information used to develop and deliver services.
Represent the Service at meetings of Council, committees, officer working groups and relevant meetings of outside bodies in relation to the specific technical areas you are working on.
Service represented at relevant meetings and actions taken forward as required.
Order products in accordance with the Councils Financial Framework
Services delivered on budget in compliance with policies
Carry out responsibilities under the H&S at Work Act 1974 and associated regulations and promote a safety culture in accordance with the Council Health & safety policies and procedures
Up to date knowledge maintained.
A safe working environment.
Other duties required by the Service as directed by your Line Manager.
To ensure appropriate service can be provided.

Please send your CV through to

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Contact Details:
Kenyon Block Consultants
Tel: 020 8360 7289
Contact: Phyllis Kenyon

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