Swedish Customer Care Advisor – Day Shift - Amazing Opportunity - Watford

Job Type:
Permanent
Job Sector:
Customer Service
Region:
London
Location:
Watford
Salary Description:
Competitive Salary, Amazing Benefits - Apply Today!
Posted:
22/01/2019
Recruiter:
Centric People
Job Ref:
MG-6-2

Centric-Talent are delighted to be recruiting for a number of Talented Fluent Swedish Speaking Customer Care Advisors working our fabulous On-Line Global Fashion & Beauty Retail client based at their state-of-the-art facilities in Watford (WD25)
We are looking to engage with candidates who are fluent in both Swedish and English and who are enthusiastic and passionate about customer service.   Our client puts their customers at the heart of there business and they offer a very exciting working environment, culture and benefits to successful candidates
What you can expect as standard?

- A very generous starting salary
- Generous bonus payment (to be paid in cash, extra holidays or even discounted fashion and beauty items!)
- Pension scheme 
- Free Shuttle bus from Watford Junction
- Onsite Gym
- Great development programmes
- Amazing offices and fantastic working culture
- 25 days holiday as standard 
- A day’s holiday for your birthday (meaning you can celebrate in style if you wish!)
- 40% discount on all fashion items (branded and unbranded)
- 20% discount on all beauty items 
- Full access to all sample sales
- Heavily subsidised Summer and Christmas Parties 
- Free access to a state-of-the-art Gym (with classes included)
- Free fruit every day (and tea & coffee, but that’s standard surely?)
- Free onsite car parking 
- Subsidised canteen serving hot food daily

What will you be doing? 

Your role will involve working on many different platforms, from live chat, email and telephone to social media. You will be on-hand to offer care to all our client’s customers from around the globe. You will be dedicated to: 

- Ensuring customers queries are answered with the aim of a first-time resolution
- Ensuring that queries are responded to within an agreed response time
- Ensuring the best experience is given to all customers you deal with
- Achieving pre-set targets whilst maintaining excellent quality and customer care
- Working closely with your colleagues to identify and highlight trends in any customer queries
- Supporting colleagues with translation where required

What do you need?

- Previous experience in a Customer Care/Service role (face to face or in a contact centre)
- Fluent in both the Swedish & English language 
- A strong knowledge of using a computer and great typing skills
- Excellent written and verbal communication skills (in both Swedish and English)
- The ability to work well in a team, but also use your initiative and be able to work alone
- A keen eye for detail and the ability to think on the spot

 
 
Day Shift Working Hours

Shift patterns are between 6.30am - 9.30pm and are based on a 8.5 hour day (one hour lunch and 2 x 15 min breaks) and there will be a requirement to work 1 weekend in 3.  (Example 06:30 - 15:00, or 09:00 to 17:30, however, start times do vary and are based on a weekly rota)
This is a very exciting opportunity, with a lot of amazing benefits for the right person.

If you think you have what it takes to join our clients energetic, friendly team, don't waste any more time! Apply today!  And let our team of experts guide you through your journey.

Contact Details:
Centric People
Tel: 01484 90 30 40
Contact: Jacqui Campbell
Email:

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