Restaurant Supervisor

Job Type:
Job Sector:
Food, Beverage
South East
£18,990 to £18,990 per annum
Salary Description:
£18,990 plus fantastic benefits
Exclusive Hotels
Job Ref:

As the Restaurant Supervisor you will be responsible for assisting with the day to day operation of the hotel Restaurant. You will deputise for the Manager or Assistant Manager in all areas including service, staffing, product offering and revenue where necessary.
Package descriptionHospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;

       Competitive salary
       Complimentary meals whilst on duty
       Complimentary car parking
       Discounted room nights across all Exclusive Hotels and Venues
       Discounts on food and beverage across all Exclusive properties

Main responsibilitiesThe responsibilities of our successful Restaurant Supervisor wil be to;

Supervise, co-ordinate and where necessary, participate in the activities of all Restaurant team members to ensure the Restaurant standards are maintained at a five star standard and that outstanding customer service is delivered.
Assist in training team members (keeping records), conducting meetings and briefings in order to maintain standards.
Assist the Manager in communicating relevant information within the Restaurant and with all other necessary departments.
Assist in running all Restaurant shifts, ensuring all staff adhere to the Restaurant standards of service.
Update approvals on Promark and cross check against time sheet in the absent of Assistant/Restaurant Manager
Attend to guest’s requests and comments regarding food and beverage.  Deal with and record complaints from guests and all other significant activities in the Restaurant shift report(briefing sheet) and inform Restaurant Manager or Duty Manager on shift.
To ensure stock takes for crockery, china are carried out on a monthly basis
Ensure maintenance requests are reported and followed up.
Assist in promoting and maintaining good public relations with all customers.
Assist in co-ordinating and communicating on a daily basis with Kitchen.
Monitor that the Restaurant cleaning rotas and procedures are carried out on a weekly and monthly basis.
Ensure that a briefing is completed at the beginning of every shift.
Ensure that daily and shift computer procedures are followed
Ensure that on closing the Restaurant, the checklist is followed covering all security points.
To ensure that function sheets (BEO’s) are being printed daily and communicated amongst the team.
Where necessary to attend the weekly Catering meeting.
To ensure the point of sale system is being, corrected, updated, or notified to the Assistant/Restaurant Manager.
Assist in ensuring adequate supplies and materials and prepare requisitions when necessary.

Ideal candidateOur successful Restaurant Supervisor will …

Have outstanding customer service skills
be highly organised
proven record as a strong team supervisor
have an eye for detail
possess a strong knowledge of food, wines and cheeses
have an ability to supervise team members ensuring they deliver consistent quality of service
previous experience in a similar environment
a strong understanding of the high standards that are demanded from a 5* establishment
have excellent communication skills
be determined to create a memorable guest experience

About the companyExclusive Hotels and Venues is a family owned collection of six individual and characterful country house hotels and venues situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.

Contact Details:
Exclusive Hotels
Tel: 0200 000 0000
Contact: Fiona Claringbould

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