Customer Services Support

Job Type:
Job Sector:
Customer Service
South East
Salary Description:
TalentSpa Recuitment
Job Ref:

Customer Services Support

Location: Slough

Salary: Competitive

Job Type: Permanent, Full-time

To continue the growth of their Slough office our client currently have an exciting opportunity for a Customer Services Support person to join their team.

About our client:

For over 50 years they have built a reputation as a specialist technical distributor of industrial control and factory automation products. Their continued success comes from their commitment to product support and customer service. They now employ over 110 people and from their 13 branch locations throughout the UK and Ireland, provide a local service to their customers.

About the Customer Services Support:

This is a broad role and will involve working in their warehouse, delivering to our customers as well as working in the office handling customer enquiries, liaising with suppliers and ensuring that their clients receive the highest level of service. This is a fantastic opportunity to learn how their business works and to be able to develop your knowledge base across the whole of their business operations. By utilising your excellent interpersonal skills, you will develop long term relationships with their customers ensuring that their requirements and business needs are interpreted and handled quickly and effectively.

Responsibilities of the Customer Services Support:

* Picking and preparing orders, ready for delivery
* Handling incoming deliveries
* Multi drop deliveries in the company vehicle
* Maintaining a safe and clean work environment by complying with procedures, rules and regulations
* Answer incoming calls to support and sell the company product range.
* Accurately process sales and purchase orders using in house systems.
* Ensure customer records are updated frequently and accurately on the Customer Relationship Management Software.
* Provide feedback to the sales team on newly emerging opportunities, proactively assisting as required.
* Maintain culture of continuous improvement and excellence in customer service.
* Collate and co-ordinate information requested for management purposes.
* Any other ad hoc duties required of the Branch Manager.

Requirements of the Customer Services Support:

* Experience in a customer services support role.
* Excellent customer interaction skills.
* Strong organisational, administrative and telephone skills.
* Ability to prioritise work, meet deadlines and follow through on commitments.
* Excellent attention to detail such that customer orders and information are accurate.
* Willingness to undertake a variety of roles in a busy, changing environment.
* Confident telephone manner.
* Computer literate (MS Office).
* Full driving licence.
* Sound electrical and industry knowledge is desirable.

Benefits of becoming the Customer Services Support:

Our client remains a financially secure, family-run business offering the chance to work within a happy, friendly company with some wonderful and talented people.

* Basic salary DOE & OTE
* Workplace pension
* Minimum of 20 days holiday plus bank holidays

If you feel you meet the above criteria of this Customer Services Support role then please apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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