General Services Manager

Job Type:
Job Sector:
£32,000 to £35,000 per annum
Salary Description:
£32000 - £35000
Job Ref:

Sodexo are currently recruiting for brand new opportunities in our Corporate Services segment. Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the centre of its mission. Join our teams and experience their passion and the unique Sodexo spirit!

We are looking for a General Services Manager based on a stunning high-end client site in Dumbarton. You would be working for a great organisation with a fantastic working environment that delivers a great service to their clients and above all supports and develops their employees.

You will be joining the team at a very exciting time of great change and opportunities. We are looking for a people person – someone with exceptional motivation skills, change management experience as well as proven track record in recruiting, training and employee performance management. You would have a strong background in Health & Safety, preferably in production environment. Experience in Soft Services Facility Management is a must.

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;

Careers within Corporate Clients

Main responsibilities
Responsible for the overall management, co-ordination and control of all contract activity, including commercial performance, organic growth, people management and legislative, company and contract compliance across their designated areas, ensuring that Site Leads are delivering services that are compliant and financially viable
Plan, organise and manage multi-site delivery of all services
Ensure standards of service detailed in the service level agreement and contractual terms achieved, maintained and developed ensuring that the client receives services of the highest quality
Contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary control within operational business area in line with client and Sodexo expectations
Manage all aspects of performance of the services on site, delivering the services through a high performing team across the contract
Identify and encourage the learning and development of all employees 
Promote employee engagement
Hold monthly contract review meetings with clients to review performance and to develop strong working relationship
Ensure best practice Health and Safety record and compliance across the site
Build long term profitable relationships and develops new business opportunities by delivering operational excellence.
Implement Company, Segment and Contract strategy as directed.

Ideal candidateEssential:

Proven experience and knowledge of working in a management role within a large multi-site catering and soft service industry
Previous experience in Soft Services Facilities Management
Proven track record of leading, managing and developing a team
Leadership skills and knowledge - people management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
Proven experience of managing long-term client relationships
Proven ability to develop new business opportunities
Proven budget management with P&L responsibility
Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
Management knowledge of health & safety and food safety
Ability to make independent decisions
Able to work on own initiative within a team environment
Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
Able to demonstrate attention to detail and adherence to standards
Able to approach problems analytically, develop opportunities and implement innovative solutions
Computer literate


Experience of working within a manufacturing environment
Soft FM specific technical skills including contract catering, hospitality, vending, help desk, catering equipment maintenance and deep cleaning business areas including facility refurbishment, project management and procurement
Proven experience of managing client relationships within a contract environment
Qualification or relevant experience in Business Management.
Qualifications in IOSH and COSHH, Food safety qualification equivalent to CIEH level 3

About the companyIn the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

Contact Details:
Tel: 01276 687 000
Contact: Magita Lauder

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