Head of Estates, Hard FM (Healthcare)

Job Type:
Job Sector:
North West
£65,000 to £75,000 per annum
Salary Description:
Up to £75,000 depending on experience
Job Ref:

Reporting to the Business Director, as Head of Estates you’ll be leading a team responsible for the front-line management of the day-to-day delivery of FM services to a PFI Contract, at the prestigious Manchester Foundation Trust. This will encompass all aspects of FM included within the agreed SLAs including the management of in-house and outsourced resources to deliver Hard services, including; the effective management and delivery of planned preventative maintenance programs, responding to the ‘reactive’ needs of the client to ensure continuous improvement and financial performance within agreed budgets.

As Head of Estates, you’ll have sole financial responsibility for performance of the contract and take an active role in ensuring PMS deductions and unavailability penalties are kept to a minimum.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).
Package descriptionAccess to a variety of Sodexo benefits and discounts, flexible benefit fund, bonus potential, pension scheme and car allowance
Main responsibilities
Establish key relationships with Contract Representatives from the NHS trust and JV partner
Attend meetings with Stakeholders to monitor and improve service delivery
Ensure the contract is delivered to agreed budgetary parameters and manage monthly financial commitment, and maximize revenues and optimize overall expenditure across the contract
Delivery of hard services including ‘front line’ repair and/or establishment of reactive M&E requirements and site / desk checking of Service Partner works
Ensure that all aspects of service outputs are delivered to comply with the Operating Contract, Statutory legislation and good working practice at all times to ensure that H&S management obligations are not compromised in respect of the delivery of all FM services
Ensure that works are delivered in a timely manner to avoid PMS and Unavailability deductions, along with effectively managing in-house and outsourced resources to deliver hard services
Encourage, motivate & develop site based teams, monitor progress, undertake performance reviews
Maintain FM management systems for site based operations to ensure that jobs are appropriately logged and reported
Be the key point of contact within the Trust in relation to the provision of estate maintenance services

Ideal candidate
Previous experience of management of FM Contracts and influencing change where required, along with customer facing attitude and excellent team building / people management skills
Experience in coaching and influencing teams
Services management experience of people and commercial issues
Good communication skills with the mental agility to ‘think on feet’ and provide convincing practical solutions
Strong analytical skills with a strong bias towards P&L financial management
Intelligent approach to performance monitoring including relevant experience
Well-developed co-ordination skills
Proficient IT skills, including Excel, Word & Microsoft office
Experience of working to ISO 9001 or similar quality system
Available to respond to out of normal hours emergency situations


Qualified to ONC/HNC standard in Mechanical or Electrical Engineering/Building Services or Building
Preferably NEBOSH Qualified
Previous experience within the PFI arena
Professional Member of BIFM

About the companyIn the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.


Estates, Healthcare, Hospitals, Hard FM, Technical, Operations, PFI, NHS

Contact Details:
Tel: 01276 687 000
Contact: Katie Shaw

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