Guest Services Assistant

Job Type:
Job Sector:
Food, Beverage
South East
£17,602 to £17,602 per annum
Salary Description:
£17,602 plus fantastic benefits
Exclusive Hotels
Job Ref:

As a Guest Services Assistant, you are responsible for providing the very best care to our guests at every stage of their stay. Your warmth and personality will shine through at all stages of guest interaction.
Package descriptionHospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;

       Competitive salary
       Complimentary meals whilst on duty
       Complimentary car parking
       Discounted room nights across all Exclusive Hotels and Venues
       Discounts on food and beverage across all Exclusive properties

Main responsibilitiesThe role will be responsible for…

Providing an exceptional sense of arrival at check-in and the fondest of farewells at check-out and for all non-residential hotel guests
Escorting all guests to their bedrooms and conduct a room and hotel orientation to the correct standard. Assist with luggage and valet parking
Acting as an ambassador in selling our F&B destinations, activities and additional services, including restaurant and bedroom reservations, vouchers and gifts, as well as our special events
Ensuring billing accuracy
Guest Services administrative tasks

Ideal candidateOur successful candidate will have…

Passion for delivering excellent customer service
The ability to work under pressure and to multi task
Immaculate presentation and grooming
Strong communication skills
Confidence and initiative                                  
Computer literacy
A clear, friendly and professional telephone manner

About the companyExclusive Hotels and Venues is a family owned collection of six individual and characterful country house hotels and venues situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.

Contact Details:
Exclusive Hotels
Tel: 0200 000 0000
Contact: Jenni Hadfield

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