Sub-Regional Cluster Lead (Director)

Job Type:
Permanent
Job Sector:
Management
Region:
Europe
Location:
Ireland, UK and Nordics
Salary:
£80,000 to £95,000 per annum
Salary Description:
€80000 - €95000
Posted:
01/03/2019
Recruiter:
Sodexo
Job Ref:
SDX/TP/RF2194/KB

Sodexo are currently recruiting for a number of brand new opportunities due to growth in our Corporate Services segment. Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the center of its mission. Join our teams and experience their passion and the unique Sodexo spirit!

Sodexo is looking for a Sub-Regional Cluster Lead (UK, Ireland and Nordics) – someone with exceptional leadership skills, proven track record working across international geographical boundaries and building diverse teams. Experience in outsourced B2B environment is a must.

This role has a salary of €80,000 - €95,000 dependant on experience with an array of benefits including a bonus, car allowance, retailer discount schemes, annual leave and pension. The role is field based and significant amount of business travel is expected.

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;

Careers within Corporate Clients

 
Main responsibilities
Develop strong relationships with day to day clients
Be proactive in overcoming barriers to success
Continually look to implement new initiatives within operations demonstrating forward moving business and innovation to clients
Role model behaviours to improve engagement & enhance performance
Mentor and support direct reports in client engagement
Ensure business objectives are met and standards of excellence are delivered through competently developed employees
Provide support to country/site leads to develop their teams and encouraging them to develop innovations for the business
Define a robust and achievable growth strategy which will successfully improve the performance of the contract
In conjunction with the sales team support the delivery of the pipeline of new prospects to meet the sales targets and that re-bids are successfully won
Pioneer the use of best-practice account management throughout the European region to ensure achievement against all contractual business plans
Identify strengths and areas for improvement and develop a structured action plan.
Review KPI’s and results achieved by the Operational Team which you have responsibility for with the performance of other account teams and competitor performance/benchmark
Build strong understanding of service offers within Sodexo drawing upon the Service Operations where appropriate and supporting the country/site leads in the delivery of mobilisations and recommending service solutions for clients
Identify organic growth opportunities through innovation and new initiatives within existing contracts
Seeks new ways to drive revenue and grow accounts
Ensure that client receive services delivered within contractual terms and these are delivered in a cost-effective way
Develop and retain existing client relationships through regular meetings and quarterly reviews
Monitor KPI reporting, reviewing contents of client meetings and reviewing/monitoring general service manager performance in client retention
Ensure a positive level of employee engagement across the team
Manage services in line with contractual, quality & compliance, EHS and risk requirements of Sodexo and client and any other governance requirements
Ensure exploitation of all income opportunities within existing client portfolio and prospective client base.
Sustainable profit contribution of the area including management of working capital, profit and loss, balance sheet and asset management
Engage with high-value clients on a routine basis and lead by example in providing excellence in contract/relationship management
Proactively lead the management and application of the Sodexo process for client relations
Manage relationships and key interfaces with the client and the clients' key decision makers & manage senior client’s expectations around the future development of the account
Customers - seek feedback and validation of service from all levels within the contract.
Establish industry networks to ensure continuous improvement and to provide insight through the effective use of market data and operational delivery techniques
Own the delivery of key programs - cost reduction, business growth opportunities and service improvement programs.
Ensuring that all aspects of the business are conducted in accordance with all relevant statutory requirements and Codes of Practice.
Implementation of policies, procedures and initiatives to ensure, in terms of calibre, experience and number, the necessary resource is available to meet the business needs.

Ideal candidateEssential


Client business language is English – therefore must have excellent oral and written English
Other language skills relevant to geographical region is also essential i.e. French, German etc
Proven experience in working across international geographical boundaries and building diverse teams
Experience of having operated successfully within an outsourced B2B environment 
Demonstrable track record of developing successful operational strategies across a broad portfolio of target client groups
Exceptional client relationship management skills
Development of commercially viable solutions based on rigorous techniques to understand client needs and price products/services accordingly
Considerable experience in sector contracting and sector technical service delivery 
Proven financial acumen essential with commercial experience and business acumen
Proven track record of initiating and leading demanding business change programmes
Proven experience of developing profitable relationships with clients
Proven experience in identifying and selling innovative and/or new business
Excellent communication, influencing and facilitation skills
High standards of numeracy and written communication, particularly sales/bid copy
Customer and quality focussed; highly effective at building and improving customer relationships
Capable of developing and implementing plan and growth strategy
Challenges the status quo, innovative, ‘can do and improve’ attitude
Self-motivated and able to work on own initiative within a team environment
Ability to interpret and utilise financial and commercial information in order to drive sales growth
Demonstrable track record of developing successful operational strategies across a broad portfolio of target client groups


Desirable


Facilities, Engineering, Technical, Business and other relevant degree/ qualifications
Experience in pharmaceutical or FMCG industry sectors


Other info


Regular travel and some overnight stays will be required
To assist in other sites of the sub region as required in certain circumstances
To attend meetings and training course as requested

About the companyIn the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

Contact Details:
Sodexo
Tel: 01276 687 000
Contact: Katherine Bell
Email:

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