Weekend Control Room Operator

Job Type:
Job Sector:
Admin, Secretarial
West Midlands
£10.49 to £10.49 per hour
Salary Description:
£10.49 - £10.49
Compass Group
Job Ref:

As a Control Room Operator you will interact with customers (Internal and External Stakeholders) ensuring a first-class customer experience.  To carry out other duties and tasks as agreed with your line manager.
Main responsibilities
Manage customer calls (Internal and external customers) and ensuring that issues are resolved in a prompt/efficient manner
To provide a first response to building emergencies such as flood, break in or breakdown of essential services by alerting appropriate people and logging the event
Making and receiving telephone calls to monitor time, attendance and welfare of field based operatives.
Ensuring that security related issues are managed and dealt with in line with company policies to the highest standards
Respond to requests for assistance and managing high risk situations to resolution
Routine monitoring of CCTV and security patrols both internal and external of 2 buildings
Ensuring Health and Safety issues are managed and escalated accordingly
Any other business to ensure that the highest standards are maintained with our customers/work colleagues

Ideal candidate
Is passionate about delivering excellent customer service
Acts with honesty and integrity
Looks to continuously improve processes
Excellent communication skills
High expectations for quality and an eye for detail
High standard of personal presentation
Can work within a team as well as on their own
Can work unsupervised/alone

About the company14forty, part of Compass Group UK & Ireland, is a leading provider of food and support services in the business and industry sector. We offer high quality integrated facilities management (IFM) solutions to clients looking for a single provider. Organisations who rely on the performance of their people for their competitive edge, our integrated services provide the best customer experience and deliver value. In a rapidly changing world, we help our clients stay agile and one step ahead; our experts deliver great service in safe environments every day.

Built on the fact that there are 1440 precious minutes in every day, 14forty aims to maximise the productivity of each of these for its clients.

Contact Details:
Compass Group
Tel: 0121 457 5000
Contact: Ben Hopkins

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