Sales Ledger Controller

Job Type:
Permanent
Job Sector:
Banking, Finance
Region:
North West
Location:
Birkenhead
Salary:
£26,840 to £26,840 per annum
Salary Description:
�26,840 per year
Posted:
25/02/2019
Recruiter:
TalentSpa Recuitment
Job Ref:
ML/SALESLEDG

Sales Ledger Controller

Location: Birkenhead, CH41 5AA

Salary: �26,840 per annum

Hours: 37 per week

Job Type: Permanent, Full Time

About Magenta Living:

Magenta Living is the largest registered housing provider in Wirral and a not-for-profit organisation, owning and managing nearly 13,000 properties. We are a significant local employer with around 500 staff. We aim to be an excellent organisation which can be demonstrated by retaining our Customer Service Excellence certificate and receiving the Investors in People (IiP) Gold standard.

Purpose of the Sales Ledger Controller:

To be responsible for the pursuance of arrears on miscellaneous income accounts. The aim is to have customers clear the debts on their accounts. This is achieved by monitoring a portfolio of accounts, seeking immediate repayment and negotiating repayment arrangements and progressing cases where arrears are increasing through the company's arrears policy.

An important aspect of the job is to support customers who are struggling to pay their debts by providing advice and assistance to maximise their income and effectively manage their money. This can be achieved by referrals to the in-house welfare benefit advice service, direct referrals to other agencies and by effective sign-posting to other services.

Ensure collection procedures are maintained and used to obtain optimum cash flow,

Responsibilities of the Sales Ledger Controller:

* Maximise income from debtor accounts. This should be achieved in a manner consistent with our service standards, policies and procedures.
* Provide customers who are struggling to pay their debts with high standard advice and assistance regarding income maximisation, debt and money management and securing their full entitlement to welfare benefits.
* Progress cases within agreed timescales through the company's arrears escalation process. This involves the preparation of documentation necessary to progress legal action for submission to the County Court.
* Provide a customer focused service that recognises the individual needs of each customer. In particular, make necessary adjustments when dealing with customers who have vulnerabilities that may hinder their ability to manage their finances.
* Ensure that customers who are subject to County Court Judgements and Attachment of Earnings Orders are monitored. Where these orders are not followed, refer the case for further legal action.
* Work with colleagues to ensure that debtors do not become un-traceable at the end of tenancies.
* Attend court in the absence of the Financial Resources Manager
* Liaise effectively with various sections within Magenta Living and outside agencies to achieve the above outcomes.
* Attend meetings in relation customer account management and credit facilities relating to existing and new services provided by Magenta Living.
* Manage the Finance Assistants and their workload and performance.

Requirements of the Sales Ledger Controller:

* Experience of managing a team, including welfare, workload and performance management
* Working in debt management and dealing with customer accounts
* Dealing with customers by telephone and face to face
* Delivering advice and assistance to customers
* Corresponding with customers by letter and e-mail
* Working in social housing or related setting
* Liaising with other sections, agencies and organisations in a work environment
* Meeting customers
* Knowledge of debt

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .
Email:

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