Customer Service Representative Supervisor

Job Type:
Permanent
Job Sector:
Automotive
Region:
London, South East
Location:
Hayes
Salary:
£1 to £999,999 per annum
Posted:
22/02/2019
Recruiter:
Holt Recruitment Ltd
Job Ref:
RH915138

* Our client who is one of the largest producers of heavy trucks & Buses in the world is currently looking for a Customer Service Representative Supervisor.
* Working for a top brand like this gives you stability, good pay rates, excellent training and future progression.

Customer Service Representative Supervisor

Salary: DOE

Location: Hayes / Southall / Hounslow / West London / Slough

Job Summary:

A pivotal role in the Dealerpoint, with a direct impact on the Region’s CSI score and aftermarket profitability. As the interface between the Customer and the Dealerpoint, it is through ensuring consistently high levels of customer service that the CSR will contribute to increased customer satisfaction and ultimately the overall success of the Dealerpoint.

A single point of contact for the customer, providing relevant, accurate and timely information through each stage of the WPP process, thus ensuring that customer expectations are managed at all times.

Main Tasks / Responsibilities / Authorities:

* To oversee the service department cash sale process through to payment.
* To attend meetings with key account holders – with or without DPM.
* To oversee the service department purchase orders process through to invoicing to the customer.
* Manage depot query log to ensure queries are answered within 3 days and liaise with DPM as appropriate to resolution.
* To oversee the process of Parts Operator Claims and Special Consideration Claims.
* To authorise Service Dept credit notes and carry out month end reconciliation.
* Supervise the team of CSR’s & CSR-Invoicer as required to ensure all KPI’s and timescales are met within responsibilities of these roles.

Required knowledge & experience:

1 Education / Professional Qualifications required for the position:

* Experience in Leading people.
* Min if 2years experience in a customer facing role.
* Competent in sales techniques.
* An understanding of Operators Licence Laws and Regulations.
* Knowledge of warranty and contract scope and procedures.

For more information on this role and to understand what else we have contact Richard at Holt Recruitment on 07590309374 or Send us your CV by clicking Apply Now.

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Contact Details:
Holt Recruitment Ltd
Tel: 0845 8338 007
Fax: 0845 8338 006
Contact: Holt Recruitment
Email:

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