HR Customer Services Assistant

Job Type:
Job Sector:
HR, Training
North West
£18,000 to £19,000 per annum
Salary Description:
Up to £19,000
Job Ref:

We have an opportunity to join our HR Services team as a HR Customer Services Assistant. The team provides excellent front line customer support to the Sodexo business; you will be involved in taking phone calls relating to HR advice and resolving queries related to HR processes. This is a great opportunity for someone who is interested in a career in HR and is passionate about customer service.

The team work closely together and often have social events to promote team building, the Corporate Social Responsibility and the Social Committee love to arrange events to have fun and also raise money for our nominated charity
Package descriptionUp to £19,000 dependent on experience + £1,000 Bonus + 20 days holiday + opportunity to join the Sodexo Flexible Benefits Scheme + Pension + Childcare Vouchers.

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing the individual to tailor a reward package to suit their needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet Card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.
Main responsibilitiesHours are - 7.45 – 4.15pm or 8.45am - 5.15pm –these are alternated weekly, however everyone finishes at 4.15 on Friday.

This role involves providing a HR Helpdesk query handling service for customers, handling calls in a responsive, efficient and customer focused manner. Working to Service Level Agreements, and using a Customer Service Management system to log calls that can’t be resolved immediately, you will seek to answer a variety of questions related to pay, annual leave, sickness, travel and new starters. Reporting to the HR Customer Service Team Leader, you will support other teams during busy periods and liaise with other departments when required.

We are looking at holding interviews on 13th and 14th March.
Ideal candidateCustomer service experience

Basic IT skills

Good phone manner

Resilient and professional

Interested in HR

Contact Details:
Tel: 01276 687 000
Contact: Ruth Mullin

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