IT Service Delivery Manager

Job Type:
Job Sector:
South West
£40,000 to £50,000 per annum
Salary Description:
£40000 - £50000 per annum
Quanta Consultancy Services Ltd
Job Ref:

Service Delivery Manager role, permanent, working within the IT environment of an international organisation and from their main UK office in Swindon, Wiltshire.

You will have relevant service management experience, ITIL certification and excellent communication skills and preferably be local to the area. Some travel to the EU will be required so a British/European passport holder is required. Following a successful phone and face to face interview process you will join a great company with a fantastic work environment, a recently refurbished office with onsite canteen, gym and recreational areas, and a company that promotes a great work/life balance. Plus there’s an excellent salary and benefits package to boot.

Your main activities will include:

- Service Delivery management for workplace, mobile, print and potentially other suppliers.
- Steering 3rd party providers by matching actual with targeted SLAs/KPIs at home and abroad monitoring, reporting and optimization as per the contracted supplier requirements.
- Coordinate Continual Service Improvements.
- Drive opportunities for IT infrastructure service improvements.
- Supporting the team in regards to commercial/financial activities whilst being responsible for accurate budgeting and forecasting.
- Provide support to projects and work with members of the solutions teams to ensure business requirements are met.
- Work with other members of the department with regards to customer engagement and support. i.e. Service delivery committee, Voice to the customer etc
- Travel to other client locations (including Netherland and Germany) as required to support service management activity.

The client is looking for you to have:

- 4+ years of relevant experience in service management and ‘provider steering’ especially within an IT environment.
- Relevant experience managing change and delivering innovative and cost effective strategies.
- Experience in larger organisation ideally with multiple locations.
- Good relationship management experience from an IT and business perspective.
- ITIL V3 certification (e.g. ITIL Foundation or higher).
- Familiarity with ServiceNOW.
- Excellent English language skills and strong communication ability including stakeholder management, negotiation and conflict resolution skills.

Interviews for this role will take place fairly quickly if your experience meets the requirements so get in touch now to apply.

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Contact Details:
Quanta Consultancy Services Ltd
Tel: (0) 1442 870 700
Contact: Alex McCrudden

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