Debt Advisor

Job Type:
Job Sector:
Charity, Voluntary
West Midlands
Salary Description:
Starting at �20,115 per annum
TalentSpa Recuitment
Job Ref:

Debt Advisor

Location: Newcastle, NE1 6SU

Salary: Starting at �20,115 per annum

Hours of Work: Mon-Sat between the hours of 10-8 with shorter day on Saturday and 1 day off during the week

About the Company:

Every year our client has helped 620,000 people resolve problems, repay debts and rebuild lives. They employ over 1,500 colleagues and across their 25 year history they've helped millions of people on their journey to becoming debt free.

This is an exciting time to join our client's Debt Advice team as following the last five years of sustained growth, they're working on an ambitious three year transformation journey which will see them changing the way they work, helping them to help even more people become debt free.

Our client is looking to recruit Debt Advisors for a rewarding and dynamic role at the Newcastle Centre Office. With this role you would become a part of the UK'S largest provider of genuinely free independent debt advice and managed solutions.

About the Debt Advisor Role:

You'll support and advise clients on the most suitable solutions to their circumstances (doing so by phone or online), giving empathy and creating a rapport while retaining an objective and realistic approach. You'll need to demonstrate excellent communication skills, along with the ability to quickly analyse and react to complex problems, recommending the most suitable solutions.

The start dates for this role will be the 29th April 2019. To give you the best possible start you'll spend your first five weeks in a training academy, giving you the skills and knowledge that you'll need to be able to help clients.

The five weeks you spend in a training academy are crucial therefore you will need to be available to attend the whole duration.

Debt Advisor Requirements:

* Strong communication skills
* The ability to show empathy and build rapport
* Customer service experience
* Resilience with the ability to deal with difficult situations
* A positive attitude and experience of being a good team player
* Problem solving and influencing skills
* Good attention to detail
* Microsoft Word and Excel skills
* Experience of working towards targets or deadlines in a fast-paced environment

Debt Advisor Benefits:

* 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
* The ability to buy and sell annual leave
* Travel season ticket loans
* Cycle-to-work scheme
* Group personal pension scheme
* Westfield Health cash plan
* Employee assistance programme
* Financial planning
* Long service awards

If you feel that you meet the Debt Advisor requirements, the please apply today!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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