IT Helpdesk Analyst

Job Type:
Permanent
Job Sector:
IT
Region:
North East
Location:
Newcastle upon Tyne
Salary:
£20,000 to £22,500 per annum
Salary Description:
�20k - 22.5k per year
Posted:
26/02/2019
Recruiter:
TalentSpa Recuitment
Job Ref:
M/ITHA

IT Helpdesk Analyst

Location: Newcastle upon Tyne

Salary: �20,000 to �22,500

Hours: 35 hours per week, working shifts between 8am - 4pm & 10am - 6pm

Muckle LLP is the leading North East law firm for business. We have developed a specialist practice that provides business people with first-class expert advice. We are dedicated to providing our clients with the best advice and service that we possibly can. We combine City-quality advice with the friendly, collegiate feel of the North East. We know that each client is different and each of our specialist teams consistently offers enthusiasm and expertise tailored for specific needs and situations. The right advice is only right for that client; there is no one-size-fits-all solution.

We've created a unique culture at Muckle LLP which has been recognised by a number of awards:

* Investors In People Gold award accreditation
* Investors In People Health and Wellbeing accreditation
* North East Better Health at Work Silver award
* Journal North East Best Place to Work (Medium Sized Company) award

Main Purpose of the IT Helpdesk Analyst:

To deliver first line technical support and training across all areas of the business. Maintain business continuity through network and system knowledge to ensure that users are able to do their job efficiently. Involvement in IT project work to ultimately help grow the business.

Responsibilities of the IT Helpdesk Analyst:

* Deliver first class IT support to the firm
* Deliver training to new joiners as well as further guidance to existing team members (as required)
* Help deploy new systems to the firm as the IT trainer
* Delivery IT project work in line with the IT business plan

Requirements of the IT Helpdesk Analyst:

Essential

* Excellent knowledge of Microsoft Office applications
* Windows 10 experience
* Significant PC / server hardware knowledge
* Excellent communication skills and telephone manner
* Training skills
* A keen interest in technology
* Hard working with a keen eye for detail
* Professional and trustworthy
* Readily available to work / support users outside of core hours

Desirable

* Experience of 1st line support in a similar role
* A working knowledge of the following applications: iManage, Aderant Expert, BigHand, InforCRM (formerly SalesLogix), Active Directory, Windows Server 2008 onwards, Exchange Server 2013 onwards, VMware and vCenter
* A recognised qualification in IT
* Experience of supporting Apple and Android devices
* A full, clean driving licence

Benefits of becoming the IT Helpdesk Analyst:

* Workplace running, cycling and walking clubs
* Fun events organised by our BEAM (Being Engaged At Muckle) team
* Two days' paid volunteering leave

If you feel you meet the above criteria of this IT Helpdesk Analyst role then please apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .
Email:

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