User Experience Researcher (News/Media) - London

Job Type:
Job Sector:
£45,000 to £55,000 per annum
Salary Description:
£45000 - £55000 Per Annum
Additional Resources
Job Ref:

User Experience Researcher (News/Media) - London

£45 to £55K

My client, a British newspaper, magazine and digital publisher are they are looking for a passionate User Experience Researcher to join a small, supportive and very friendly team.

Here at the newspaper, they have big ambitions. Their National and Regional digital publications already reach an enormous audience, but they want be much bigger, and do much better!

They are aiming to change the way that their 150 million monthly online users experience their digital products, and revolutionise the world of online news in the process.

We're a small, User Experience & Design team, with backgrounds and experience at many top digital businesses, and they need great creative people with drive, passion and a desire to understand audiences and innovate to come on board and help them make this happen.

Position Overview

The User Experience Researcher will be a customer advocate, possesses a passionate understanding what makes users tick, and has a track record of executing highly impactful research with cross-functional teams. They will leverage a wide variety of research methods and work intimately with the UX and Design team to envision, validate, and ship high-quality experiences our customers will adore.

Reporting to the User Research Lead, you will work on strategic research initiatives to create cohesive business cases for disruptive product work. Deliver insights into who are audiences are and what drives them, as well as running tactical research for the UX & Design, Product and Development teams as they build and evolve engaging products to service those audiences.

You will conduct formative research to understand user needs and behaviours, and synthesize that research to inform product strategy. This role requires top-notch research skills, and the ability to collaborate with different product teams.

Role Responsibilities

Proactively plan and execute user research throughout the design and development lifecycle, from early strategic direction through post-release validation.

Employ a wide range of research methods, including generative design research and contextual inquiry, participatory design workshops, interviews, formative and summative usability studies, and quantitative methods, such as surveys and data analytics.

Develop and use relationships across the company to understand existing research and insights that inform your research questions, and collaborate on end-to-end research that looks across the customer journey.

Lead workshops with cross-functional teams to ensure that findings and insights are translated into actionable product goals and direction.

Share customer insights with the broader organisation in creative ways to increase customer empathy, including posters, immersion rooms, blog posts, and workshops.

Iterating and improving the processes within the user research community at the newspaper.

Coach and mentor others in the research community at the newspaper, and promoting research as a strategic driver for our products and services.

Minimum Qualifications

3+ Years professional research experience.

Strong track record of qualitative research leading to results impacting product/UX strategy and development.

Worked closely with quantitative research and knows how to blend this with qualitative research to synthesise actionable insights.

Up-to-date toolkit of research methods, and the experience a

Contact Details:
Additional Resources
Tel: 0845 450 6635
Contact: Paul

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