Helpdesk Operator - Kings College Hospital

Job Type:
Job Sector:
£8.13 to £8.13 per hour
Salary Description:
£8.13 - £8.13
Compass Group
Job Ref:

We currently have an exciting opportunity for motivated, customer focused individual to work with our high profile contract in Kings College Hospital. You will be a first point of contact for our Client.
Main responsibilities
First point of contact for incoming telephone calls and service requests received by telephone and e-mail
Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request through to work complete status in line with Service Level Agreement )
Sort and dispatch calls to relevant departments
Prioritise urgent jobs
Escalate any complaints as required and support continuous improvement
Ad hoc administration duties

Ideal candidate
computer literate
good telephone mannerism
great communication skills
excellent customer service skills

About the companyMedirest, part of Compass Group, is the UK’s leading healthcare support service brands, working in more than 50 acute hospitals and medical treatment centres. Our aim is to provide the highest quality, best value cleaning, catering, logistics support and retail services to the healthcare sector. Medirest improves the patient experience by consistently delivering:

Clean and safe hospitals
The best patient dining experience in the world
Flexible and professional logistic services including ‘on-demand’ portering, helpdesk and support services
The best choice of retail brands including high street name

Contact Details:
Compass Group
Tel: 0121 457 5000
Contact: Henry Labi

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