Customer Service Advisors

Job Type:
Permanent
Job Sector:
Customer Service
Region:
South West
Location:
Bristol
Salary:
£7.96 to £8.62 per hour
Salary Description:
�7.96 - 8.62 per hour
Posted:
27/02/2019
Recruiter:
TalentSpa Recuitment
Job Ref:
DR/CustSA

Customer Service Advisors

Location: Bristol

Salary: �7.96-�8.62 per hour

Hours: 35 hours week, Monday to Friday 08:30-18:00, and includes weekend shifts between 09:00-13:00)

A fantastic opportunity has arisen at one of the UK's leading 24/365 outsourcing contact centres. They are looking for Customer Service Advisors to join their stimulating and vibrant organization. They currently have vacancies for a full-time position within their dedicated inbound customer service team in our Central Bristol office. Although they are open 24/7 this particular position will involve working a 35 hours week on a rota basis.

The weekly hours are between Monday to Friday 08:30-18:00 and includes weekend shifts between 09:00-13:00). The role involves handling calls on a dedicated line dealing with various queries (these include, social media, outbound calling and emails)

Responsibilities of the Customer Service Advisors:

* To deliver outstanding quality of service consistently
* There is an element of communicating directly with the client
* To answer calls in a timely and professional manner
* To liaise effectively with all department colleagues and staff throughout the wider business
* To conduct yourself with professionalism at all times to the required company standards
* To escalate any areas of concern to your Team Manager
* To take ownership of your ongoing development of knowledge of products and services for department clients
* To show full commitment to personal training and development, ensuring all set targets are achieved
* To be able to work as an individual as well as part of a team
* To demonstrate an ongoing commitment to the development and growth of the contact centre and the wider business
* To undertake any other reasonable tasks as requested by your Team Manager

Requirements of the Customer Service Advisors:

* Minimum 2 Years Customer Service Experience
* Fluent English
* We are looking for excellent communicators in both written and verbal communication skills
* Multitasking
* Performance driven
* You will be a competent typist
* You will be computer literate
* You will possess a great telephone manner
* You will have exceptionally high attention to detail as you will be capturing information directly onto our client's system. This includes the correct use of grammar; i.e. no abbreviated slang or text language
* You will be able to display great empathy
* You will have experience in dealing with irate customers and managing expectations

Benefits of becoming the Customer Service Advisors:

* Ability to raise in pay scales and develop experience working on a multitude of campaigns
* City centre location based very near to Cabot Circus
* A company which prides itself on fun- pool table and table tennis available during break times
* Company pension scheme
* Regular staff events
* Care for the community- charity fundraising for 2 local charities
* Staff Perks Box - Including corporate travel scheme and discounted cinema tickets

If you feel you meet the above criteria of this Customer Service Advisors role then please apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .
Email:

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