Customer Service Advisors

Job Type:
Job Sector:
Customer Service
South West
£7.96 to £8.62 per hour
Salary Description:
�7.96 - 8.62 per hour
TalentSpa Recuitment
Job Ref:

Customer Service Advisors

Location: Bristol

Salary: �7.96-�8.62 per hour

Hours: 35 hours week, Monday to Friday 08:30-18:00, and includes weekend shifts between 09:00-13:00)

A fantastic opportunity has arisen at one of the UK's leading 24/365 outsourcing contact centres. They are looking for Customer Service Advisors to join their stimulating and vibrant organization. They currently have vacancies for a full-time position within their dedicated inbound customer service team in our Central Bristol office. Although they are open 24/7 this particular position will involve working a 35 hours week on a rota basis.

The weekly hours are between Monday to Friday 08:30-18:00 and includes weekend shifts between 09:00-13:00). The role involves handling calls on a dedicated line dealing with various queries (these include, social media, outbound calling and emails)

Responsibilities of the Customer Service Advisors:

* To deliver outstanding quality of service consistently
* There is an element of communicating directly with the client
* To answer calls in a timely and professional manner
* To liaise effectively with all department colleagues and staff throughout the wider business
* To conduct yourself with professionalism at all times to the required company standards
* To escalate any areas of concern to your Team Manager
* To take ownership of your ongoing development of knowledge of products and services for department clients
* To show full commitment to personal training and development, ensuring all set targets are achieved
* To be able to work as an individual as well as part of a team
* To demonstrate an ongoing commitment to the development and growth of the contact centre and the wider business
* To undertake any other reasonable tasks as requested by your Team Manager

Requirements of the Customer Service Advisors:

* Minimum 2 Years Customer Service Experience
* Fluent English
* We are looking for excellent communicators in both written and verbal communication skills
* Multitasking
* Performance driven
* You will be a competent typist
* You will be computer literate
* You will possess a great telephone manner
* You will have exceptionally high attention to detail as you will be capturing information directly onto our client's system. This includes the correct use of grammar; i.e. no abbreviated slang or text language
* You will be able to display great empathy
* You will have experience in dealing with irate customers and managing expectations

Benefits of becoming the Customer Service Advisors:

* Ability to raise in pay scales and develop experience working on a multitude of campaigns
* City centre location based very near to Cabot Circus
* A company which prides itself on fun- pool table and table tennis available during break times
* Company pension scheme
* Regular staff events
* Care for the community- charity fundraising for 2 local charities
* Staff Perks Box - Including corporate travel scheme and discounted cinema tickets

If you feel you meet the above criteria of this Customer Service Advisors role then please apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

You may return to your current search results by clicking here.


This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings