Counselling Service Co-ordinator - advertised on behalf of Essex CRC

Job Type:
Job Sector:
Admin, Secretarial
South East
Chelmsford, Essex
£23,039 to £27,784 per annum
Salary Description:
Band 3 salary commencing at £23,039 pro-rated
Job Ref:

Essex CRC is delighted to advertise for our part time Counselling Service Co-ordinator based in Chelmsford.

This role will focus on the development and co-ordination of a student counselling service for service users; giving them access to counselling interventions that will help to address the cognitive and emotional needs which may underpin their difficulties and offending behaviour.

As a single point of contact, this role will engage with educational establishments for the recruitment of student counsellors, support a Manager of Service Delivery for appropriate selection of counselling placements, and co-ordinate the matching of service users with student counsellors.  The role will also co-ordinate the exchange of relevant referral, assessment and progress information between Responsible Officers and student counsellors. 
Package descriptionStarting salary £23,039 pro-rated

18.5 hours per week, 27 days holiday + 8 bank holidays (both pro-rated), defined contribution pension scheme, company sick pay, group discount scheme.

12 months fixed term contract
Main responsibilities
Liaise with CRC teams, partner agencies and educational establishments to promote a CRC student counselling service.
Co-ordinate recruitment and selection of student counsellors, supporting Manager Service Delivery and HR Business Support Officer to ensure placements are appropriate and consistent with Sodexo on-boarding requirements.
Support induction of student counsellors to Essex CRC; including access to relevant training and team events.
Contribute to the development to packages of counselling interventions to support service users in the probation context and reduce re-offending.
Co-ordinate referrals for counselling placements, and be a single point of contact for Responsible Officers regarding this service.
Review referrals made by Responsible Officers and allocate to student counsellor.
Be a single point of contact for student counsellors, assisting the Manager of Service Delivery to ensure standards of practice for recording and exchange of information are maintained.
Facilitate 3-way meetings between service users, student counsellors and Responsible Officers.
Capture and collate service user, student counsellor and Responsible Officer feedback to inform development of the service.
Maintain good organisation of workload and administration and coordinate the work of and delegate tasks to relevant administration support as appropriate.
Use the relevant information systems and technology effectively, including for example, Delius, Word, Excel, E-Mail systems as needed.
Participate in supervision and appraisal with the line manager, including performance and development reviews. Engage in relevant training and development.
Ensure all activities are conducted in a non-discriminatory way in accordance with Service policies on equality of treatment and opportunity.

Ideal candidateEssential

Ability to operate to deadlines
Good organisational skills
Problem solving skills and sound judgement
Attention and commitment to detailed & accurate work products and record keeping
Good IT skills
Excellent communication skills
Ability to engage, motivate and support colleagues
Good team working skills
Ability to work with multiple teams/individuals in a productive way
High level literacy skills
Performance & outcome orientated
Innovative and ability to adapt and deliver learning in a variety of methods
Capable of individual and defensible decision-making
Good understanding of risk assessment and management.
Good understanding of counselling practice.
Good understanding of Essex CRC Operating Model and Minimum Standards


Good understanding of HMIP and industry standards.
Counselling experience within probation context.

About the companyThe role of Essex CRC is to rehabilitate service users, reduce reoffending and protect the public and we are one of six CRCs operated by Sodexo Justice Services in the UK.  We work with service users both in the community and in custody to deliver the sentence of the court, to rehabilitate them and to provide a range of programmes and interventions to turn their lives around.  We deliver effective offender management and rehabilitation services to low and medium risk service users and our highly skilled staff work in a range of disciplines to make a real difference.  Our aim is to create a better future for the people we work  with – service users, victims and their families and local communities.  We are proud to have strong relationships with other criminal justice agencies, local authorities, health trusts, employment and training providers, and work with contracted partners to enhance delivery to our service users. 

We serve the county from the 6 major towns: Chelmsford, Colchester, Harlow, Thurrock, Basildon, Southend. Essex CRC is  an Equal Opportunities employer. All applicants are considered on the basis of suitability for the post, irrespective of race, gender, sexual orientation, disability, age or religion.

Contact Details:
Tel: 01276 687 000
Contact: Lucy Mellor

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